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Business Profile

Handyman

Arthur Israel Home Maintenance Upgrade

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 28, 2022, I wrote a personal check to Arthur I***** in the amount of. $1163.89. This check, number ****, was written as a partial payment to cover $588.89 for materials and half the cost for labor at $575. According to the invoice, the cost of the steel door was $286.71 and labor cost $425 for a total of $691.71. Also, Mr. I***** was to clean out the front and back gutters and paint. That cost was $152.18 plus $250 for labor. In addition, Mr. I***** would paint the trim; two wooden poles on my front porch and power wash my entire home. That cost was $650 plus labor, $65. The total cost for these projects came to $1,743.89. According to my bank statement, the check cleared my account on June 30, 2022. I contacted Mr. I***** summer of 2023. I informed him that I was concerned that the door to my outdoor storage closet was not going to last through the upcoming winter months. Mr. I***** acknowledged that he fully understood and stated that he would be out to my home before the winter arrived. I contacted Mr. I***** the afternoon of April 27, 2024. Due to the loud background noise, Mr. I***** couldn’t hold a conversation with me. Instead, he stated that he would call me the following Monday morning, April 29 at 11a. I informed Mr. I***** that I would be available from 10a to 12p on Monday. Mr. I***** stated that he would call me back at that time. On Monday, April the 29, I placed a call to Mr. I***** at 10:30a. No answer. My call went to voicemail. I left a message for Mr. I***** that I would be available until 12p or after 2p. I called again at 11:30a. No answer. My call went to voicemail. I left a message for Mr. I***** stating again that I would be available until 12p or after 2p. I made my final call at approximately 2:30p. No answer. My call went to voicemail. I left a message for Mr. I***** informing him that I need my money ($1,163.89) returned to me by the end of the week, May 4. I have not heard from Mr. I*****, nor have I received my money back.

Arthur Israel Home Maintenance Upgrade is NOT a BBB Accredited Business.

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