We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hair Pieces

Hair By Nuby

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Pieces.

Complaints

This profile includes complaints for Hair By Nuby's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hair By Nuby has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Hair By Nuby

      5566 N Hamilton Rd Columbus, OH 43230-1322

    • Hair By Nuby

      1000 Wooster St. Columbus, OH 43229

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday, October 10th I scheduled a hair appointment with **** for Saturday, October 21st at 9:25. I paid a $25 deposit at the time of booking. The stylist texted me on Friday, October 13th asking me to move it to the 20th. I was unavailable that day, so we rescheduled for Monday October 16th at 5:00. On Monday at 4:15 **** texted me saying that saying that she'll be at the appointment at 5:30 instead. Pushing the appointment back would have caused another conflict, so I requested to cancel and ask for a refund. She stated that I could not get a refund on my deposit because it was a same day cancellation. I explained to her that she, moved my appointment from the original time and then pushed my appointment back 30 minutes without warning or consulting with me first, so I should be entitled to a refund. She refused.

      Business Response

      Date: 10/31/2023

      At 4:34 on October 16th the client called me saying the new time wouldn’t work. I informed the client I was at the location and indeed would be able to do her hair at the original time of 5pm. After explaining I was at location she made excuses as to why she left at 4:30 from parking lot she couldn’t turn around to make her 5pm appointment. 

      Client continued to yell & berate me whilst I remained silent, the appointment was for her daughter. I sent the text as a warning I was concerned I would be late. I ended up there early. 

      Unfortunately this was via phone call. After I hung up client decided to text me that she would come to the shop without her daughter. And call me out my name. At which point I blocked her.

      Deposit would have been refunded if 

      1. I indeed was late. Again I was at location ready to service her daughter. 

      2. I wasn’t spoken to with profanities.

      fortunately a $25 deposit will not ruin my day  

      Customer Answer

      Date: 11/10/2023

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 20774707

      I am rejecting this response because: The business did not verify that she will refund me. If so, in what form should I expect my refund?

      Regards,

      ***** *****

    Hair By Nuby is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.