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Business Profile

Graphic Designer

RAW Designz Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/26/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: 8/4/2022 Amount Paid: $375.00 Raw Designz was to provide by 8/19/2022 initial rounds of logos for branding and new business purposes within 10-14 days after order placed. Nature of dispute: Lack of communication, poor samples (nothing close to what we requested), 7 days past deadline causing delays in advertisements, trademark, and grand opening plans. I tried resolving issue, but the contractor refuses to resolve despite breaching our agreement. I called and text several times to get an update with no answer until I informed the contractor , I was canceling the order and the contractor sends 3 samples ( 12 hours after contact stating he would resend them ) that not only look like generic samples but not even close to what I described we wanted further demonstrating his lack of due diligence regarding our order. Tracking number : ******

    Business Response

    Date: 09/16/2022

    I take responsibility for the delay of the project. When project began we asked for what the client would like to see in their logo. Without any direction the research phase took a bit longer than usual since we did not have any direction. So based off the research of other businesses in the same industry we came up with three designs. After the initial designs were sent and were not pleased we did reach out to see how we can resolve the issue. Instead of giving us a chance to resolve the issue, the client refused and demanded an immediate refund. We sent multiple forms of communication to see what we can do but each one was met resistance. We hope they are able to find someone to help their vision come to light and we wish them luck on their business. 

    Business Response

    Date: 09/16/2022

    I take responsibility for the delay of the project. When project began we asked for what the client would like to see in their logo. Without any direction the research phase took a bit longer than usual since we did not have any direction. So based off the research of other businesses in the same industry we came up with three designs. After the initial designs were sent and were not pleased we did reach out to see how we can resolve the issue. Instead of giving us a chance to resolve the issue, the client refused and demanded an immediate refund. We sent multiple forms of communication to see what we can do but each one was met resistance. We hope they are able to find someone to help their vision come to light and we wish them luck on their business. 

    Customer Answer

    Date: 09/26/2022

    Please reopen case. Contract is attached. All communications will be forwarded within the next 24 hours regarding emails and text messages. I have been too busy to respond working on the business that was affected by this negligent contractor.

    Please see contract attached. Emails and text messages will follow.

    Customer Answer

    Date: 09/26/2022

    Please reopen case. Contract is attached. All communications will be forwarded within the next 24 hours regarding emails and text messages. I have been too busy to respond working on the business that was affected by this negligent contractor.

    Please see contract attached. Emails and text messages will follow.

RAW Designz Studios is NOT a BBB Accredited Business.

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