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Business Profile

Gift Baskets

Edible Arrangements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order for an arrangement on 1/30/24 for delivery 2/14/24, a gift for family members. It is now 2/16/24 and the order has not been received. I have reached out numerous times. No one answers the phone. I have left 3 messages. There has been no communication from the store. I am beyond disappointed and will never use this company again but at this point I just want my money back.

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item was left on a porch and product was ruined. Fruit was squishy and not edible. I’ve made contact with the company multiple times considering they sold an item that was not usable and ruined. They refuse to acknowledge the squishy and stale/non edible fruit and state it’s not their fault.

  • Initial Complaint

    Date:05/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a fruit basket online on May 8; requested delivery for May 12. The order total was $44.05. The confirmation stated delivery on May 12, 2023. The order was not delivered. I live near Pittsburgh, my daughter lives in Cbus, OH. It is her birthday. I counted on this business to deliver a thoughtful gift to MY DAUGHTER since she is so far away with no family there for her bday and they did not. They also did not contact me to let me know it would not be delivered. Business has not tried to resolve.ORDER DATE - Monday, May 8, 2023 ORDER TOTAL - $44.05 ORDER NUMBER - ***********-1 PAYMENT INFORMATION: ******* ***** *** ******** Rd Weirton, WV ***** ORDER INFORMATION: DELIVERY ON MAY 12, 2023 ********* ************* 11109 KINGFISHER PL PLAIN CITY, OH, 43064 304-794-8911 ITEM QTY PRICE DISCOUNT TOTAL Fresh Fruits Box - One Size 1 $36.99 $0.00 $36.99 $0.00 $0.00 $0.00 *Containers may vary. Edible Arrangements - 658 1415 Grandview Ave Columbus, OH 43212 CARD MESSAGE: Happiest of Birthdays! Love you more than ever, Mom DELIVERY CHARGE: $3.99 SALES TAX (7.50%): $3.07 TOTAL: $44.05

  • Initial Complaint

    Date:03/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed for a fruit arrangement to be delivered on February 14, 2023. The arrangement was not delivered, but my card was charged. The business does not answer their phone, respond to email, or return voicemails. I have also filed a dispute with my bank. Attached are the original order, the dispute I filed, and the status of the order as on todays date. I received a call from the business on 2/17/23 where they left a voicemail. I immediately returned the call. Went to voicemail and was not returned.

Edible Arrangements is NOT a BBB Accredited Business.

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