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Business Profile

Funeral Homes

Diehl-Whittaker Funeral/Cremation Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/14/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business had acquired a pre-paid plan for my mother from another company in 2004. My mother passed away on 10/29/2022, in NV. Myself and my family tried for days to contact this business to make arrangements and we were not able to get anyone to respond, we then sent an email to the business to obtain a copy of the pre-paid documents and they were never sent. I went on 11/03/2022 to request a copy of the pre-paid documents and refused and was told they could only be viewed by the deceased. We then asked if we could transfer the plan to another funeral home and we were told yes. We provide the information for the new funeral home to take care of the arrangements, ****** ******* ****, Elyria OH. to this date, the new funeral home has yet to see anything from Deihl-Whittaker.

    Business Response

    Date: 11/28/2022

    Greetings,

    Attached you will find to documents, our response to the complaint filed in your office against our firm and second document for further clarification.  Know that we at Diehl-Whittaker Funeral Service strive to provide our family’s the best possible customer service.  We understand that they have experienced a lost.  Please contact our office if you require further documentation or clarification.

     

    Respectfully,

    Kacy P

    Managing Licensed Funeral Director

    Diehl-Whittaker Funeral Service

    720 East Long Street

    Columbus, Ohio 43203

    Customer Answer

    Date: 12/01/2022

    Their response is a blatant lie.  The pre-paid service was to have the funeral in Columbus OH, after the service in Las Vegas as they had nothing to do with that portion. Mrs ****** was to be sent from Las Vegas to Columbus Ohio for another service. The pre-paid plan was for the service to be held in Columbus then the body was to be transported to Elyria for burial alongside our father. Deihl-Whittaker would not give us a time or date to have the service,  so we were FORCED w with no other option than to move the plan an services to ****** ******* **** in Lorain OH. Their response is highly unaccustomed and deceitful at best.

    Also Mrs  ****** passed away  on October 29, 2022. I called  the Deihl-Whittaker Funeral Home on the same day to inform them of her death. And they didn't even respond to my brother ******* ******  and his wife until November 7, 2022. The  After care meeting occurred on November 14, 2022, which was not scheduled and my brother and his wife refused to leave until requested documents were provided. 

    Sincerely,

    ****** ** ****** 

Diehl-Whittaker Funeral/Cremation Services is NOT a BBB Accredited Business.

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