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Business Profile

Frozen Dessert Dealers

Jeni's Splendid Ice Creams

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Frozen Dessert Dealers.

Reviews

This profile includes reviews for Jeni's Splendid Ice Creams's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jeni's Splendid Ice Creams has 11 locations, listed below.

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    • Jeni's Splendid Ice Creams

      401 N Front St Ste 300 Columbus, OH 43215

    • Jeni's Splendid Ice Creams

      1281 Grandview Ave Columbus, OH 43212-3438

    • Jeni's Splendid Ice Creams

      8 N Liberty St Powell, OH 43065-8871

    • Jeni's Splendid Ice Creams

      900 Mohawk St Columbus, OH 43206-2632

    • Jeni's Splendid Ice Creams

      59 Spruce St Columbus, OH 43215-1622

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • David W

      Date: 02/15/2023

      I ordered 6 pints of ice cream to be delivered the week of Dec. 12-16 2022. It was to be gift for my daughter. I specifically asked for that week as she would not be home the following week through Jan. 5th 2023. It arrived sometime on Dec. 23-24th. When she got home on Jan. 5th she was surprised at the liquid ice cream. I called many times to get someone at Jeni's to help with this. Nobody ever answered the phone, so I left many messages. The recording said I would get a call back within 24 hours. Eventually I did get a call back, they left a message and said to call again or email them. I DID!!! I did't get a reply. I called and emailed, NO answers and no replies. Finally someone who identified himself as ***** said he would help, all I had to do is call or leave a message. Do you see where this is going? Jeni's customer service leaves much, much to be desired. I finally emailed them and asked to refund me my $87.00, that was 6 weeks ago and still no reply. I feel Jeni's owes me an explanation as to there terrible customer service!!! Also an apology to my daughter and me.

    • A H

      Date: 12/28/2022

      I saw the owner - Jeni herself - recently post about a girl who made fun of her for wearing fake doc martens, DYING in a car crash a week later. I was shocked. I had to read it multiple times to confirm what I read was true. Jeni went on to say there is nothing more uncool than wearing knockoff Docs. Tell me you’re out of touch with your market without telling me… I used to be a fan of Jeni’s and tell everyone to buy it and now I’ll never support again. Talk about tacky.

    Jeni's Splendid Ice Creams is NOT a BBB Accredited Business.

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