Reviews

Review Details

• Review fromLisa R

  Date: 01/29/2024

  1 star
  November of 2023 there was a massive leak in my kitchen. I fought with my homeowner's insurance, and they denied the claim. No kidding the SECOUND I hung up with the insurance adjuster this Wendy person started calling me and mailing me threatening letters about getting a lien on my home. I have a chronic health condition that was aggravated by this water in my home and a giant hole in my floor. I was in he hospital for weeks. I have PTSD from domestic violence. this Wendy person sent 2 more communications. 1 mailing and 1 email. Then they sent my account and out a lien on my house for $2,080! Emailed the Wendy person with the company and explained my situation and what I had been dealing with since the accident and she replied with this: 'I have reached out to you repeatedly by email, mail & phone with no response. I’m sorry to hear you have health issues. At any point during the 60 days the work was completed, you could have reached out to me, that includes when you found out from your adjuster that your coverage was denied. Anytime there is no response from the customer after the work is completed, that is considered a default, company policy. ' Completely unprofessional and rude. I paid the account off that day and will NEVER use anything from this company again.

• Review fromShawn S

  Date: 05/26/2023

  1 star
  On April 11th, we had water damage to our 4th floor bathroom that also caused damage to our garage, 4th floor hallway and bedroom, 2nd floor bathroom, and closet. The mitigation team ServiceMaster by Neverman came out and was fantastic at cleaning up the mess. Due to their professionalism and service, we decided to use their construction division to put our house back together. This has proven to be a large mistake on our part. We have met with delay after delay, no one returning calls, forever to get someone out here to give us an estimate, and now more delays and failed returned calls. I spoke with General Manager "Jay" yesterday morning was promised a call back this morning by either himself or my Estimator, "Jesse". Not surprisingly, no one called. When I called back and finally got Jesse to answer the phone, I was greeted with, "Hello?" and silence after I replied with "hello". The entire conversation Jesse struggled to speak more than 2 words at a time. When I asked why this was such a hold up and why no one could be bothered to give me an update, I was told, "...Uh...it's peak insurance season". Sad that their construction division is such a let-down given how great the mitigation part of their business is.