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Business Profile

Fire and Water Damage Restoration

Market Preservation & Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company hired to do repair and rehabilitation to my basement following flooding in January 2024. Since then, they have become difficult to contact, and do not show up to scheduled dates to complete repair. They have done poor work, and when they do show up it is usually for 1-3 hours at a time, and they do not complete any real work in that time. They have been paid in full, and now are refusing to complete the work.

    Business Response

    Date: 09/20/2024

    9/20/24 Per conversation with the owner he stated that they job was complete about a 1 1/2-2 months ago. He states they let a project manager go and the consumer was reaching out to the person and they never passed the message alone to them out of spite. He adv he was giving misinformation but the problem has since bee fixed.

Market Preservation & Management, LLC is NOT a BBB Accredited Business.

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