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Business Profile

Fast Food Restaurants

Firehouse Subs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Firehouse Subs (2140 Polaris Pkwy, Columbus, OH 43240) location on November 5th, 2023 and ordered subs to go. My sub was covered on the bottom with mold. I had already been home and ate half of the sub when discovering this. I contact the corporate office and they put me in contact with store manager who advised me to return for two subs on the house and that they would "refund my original purchase". I was given the subs "on the house" but when they went to refund me they actually charged me the $26.58 again on this occasion. I have been continuing to e-mail to corporate office trying to seek resolution to this issue as I have now been charged $26.58 twice (on November 5th and on November 12th) for the moldy subs I received and have been to the store twice. I do admit they gave me subs on that second occasion but would not call them "on the house" as I was charged a second time when I was supposed to be reimbursed. For the past month I continue to receive e-mails that their local store would reach out to me but have not been reached back out to so am turning to BBB. Please note that this is for the Polaris location of Firehouse Subs in address listed in the beginning but BBB did not allow me to link to that specific store.

Firehouse Subs is NOT a BBB Accredited Business.

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