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Business Profile

Eyebrow Threading

Browtiful Duaa LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had permanent eyebrow makeup done about 6 years ago, but couldn’t remember the name so looked for a new location. I chose Browtiful Duaa because I like to support women-owned businesses and there were a few positive reviews. My appointment was on June 16, 2023 and cost $350. When Duaa completed the procedure, there was a major color difference between my black brows and brown "front" of my brows from her procedure. I told her the shape was perfect but commented on the color difference. She said that was due to the black from the prior procedure, but she darkened it with more brown. There was still a noticeable difference, but she said the brown would darken. We discussed a typical touch-up appointment to spot-treat any issues after a month. I followed all post-instruction care and after the top layer naturally fell off, the brown was still very noticeable. I texted her photos 9 days later, but she said to continue to wait. After a month, the color differences are still very noticeable. Touch-ups cost $150. While I certainly understand that spot touch-ups are typical due to different skin reactions, I feel that this a different case since the colors were so different from the beginning and I was hoping she would fix it. I still use eyebrow pencil every day which defeats the purpose of the procedure. Photos and text thread are attached. I would like assistance on a resolution with a refund of the $350 paid. Thank you for your attention.

Browtiful Duaa LLC is NOT a BBB Accredited Business.

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