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Business Profile

Event Ticket Sales

Ohio State University Athletics Ticket Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw a post on FB for a VIP tour of stadium as stated you get 2 take a pic w the 3 trophies... I clicked on the link feb 1st to book tour... I booked the VIP tour-90min $41-I showed up yesterday for my tour... ***** was very lovely and I enjoyed my tour.. a few places mentioned in tour we didnt have access too , there was no coins (as stated we would get) and there was DEF NO pic w trophies (as stated).. I showed ***** the post that said about what was included. He told me that he was willing to take me over at 930 Friday to take pics and that he was going to talk too ******** about this (this is who I was also corresponding with prior to tour) . I reached out to him once I was home and also INCLUDED the post I clicked on.. he had a multitude of excuses & was not budging.. also stated that the "trophy" tour dates were on the webpage. 1 the POST doesn't give dates and was up PRIOR to the announcement of the trophy tour, I booked on Feb 1st.. and when you click on the link it just takes you to book.. Im from ** and dont have much time here.. I also am not in town (actually flying home to **) sat-sun and work Fri.. days of so called "tropy tour"Super upset at how a die hard fan was treated (as well as a traveling healthcare professional)

    Business Response

    Date: 02/28/2025

    Attached is the follow up of the conversation and agreement of resolution between Robynlynn Held and **** ******* who oversees our sale and tours team. If you have any questions or need additional information, please let us know.

    Customer Answer

    Date: 03/06/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    Robynlynn Held

Ohio State University Athletics Ticket Office is NOT a BBB Accredited Business.

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