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Business Profile

Drug Addiction Treatment

White Light Behavioral Health - Columbus LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Addiction Treatment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I was in their facility from October through February. My case manager is ********* ********. 

    Before I was discharged, I asked to have discharge papers sent to ****** and *******. I work for ******. ********* and office staff at White Light insisted they forwarded all of the paperwork necessary. 

    Neither ****** nor ******* have received the paperwork they needed. ******* basically wants all of my records. ******'s needs a formal discharge paper with a return to work date. 

     

    Business Response

    Date: 05/29/2024

    Good evening,

    Thank you for reaching out and providing us with the opportunity to resolve this matter.  Upon researching this complaint we discovered a technical problem causing the email attachment to have failed to send.  I have attached the response here which we confirmed was sent and received on 5/22. Previous attempts to send included attempts made on 5/13 and again on 5/14 as well. I have attached those original attempts as well.

    It is always our goal to provide patients with all the details required and we were not aware of the attachment failure.  Thank you for the work you do.  If I can be of any further assistance, please do not hesitate to reach out.

    ******* *******

    HR Business Partner 

    cell: ###-###-####

White Light Behavioral Health - Columbus LLC is NOT a BBB Accredited Business.

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