Complaints

This profile includes complaints for Jeffrey L. Wilden DDS, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jeffrey L. Wilden DDS, Inc. has 4 locations, listed below.

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  Jeffrey L. Wilden DDS, Inc.

  1531 W Broad St Columbus, OH 43222-1043

• 

  Jeffrey L. Wilden DDS, Inc.

  5478 N Hamilton Rd Columbus, OH 43230-1320

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  Jeffrey L. Wilden DDS, Inc.

  3281 N High St Ste 1 Columbus, OH 43202-1113

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  Jeffrey L. Wilden DDS, Inc.

  1882 Hard Rd Columbus, OH 43235-1996

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 26, 2022 I received a dental cleaning at *** ****** ****** The dentist told me I needed partials. I received x-rays and never received any other service for partials. I called once a month from October to January 2023 for an appointment to receive partials and I was told “my insurance couldn’t find my information”. On January 26, 23 I asked for my medical records and was told I would receive them by email in 3-5 business days. I have not received anything as of February 1, 2023.

  Business Response

  Date: 02/09/2023

  To whom it may concern,

  The service that the patient wants, partial denture, requires a prior authorization with her insurance before we are allowed to start the process to make it.  We attempted to send the prior authorization to the patient's dental insurance.  The patient's dental insurance will not allow a prior authorization at this time stating that the patient's insurance program is switching to a different program.  Once the dental program changes to a different manage care plan then we can send the prior authorization to the new program. We have been waiting to find out by the patient what new program she is changing to so we can send the prior authorization.  Again, the insurance requires a prior authorization for this procedure in order to agree to payment, but the insurance will not accept the prior authorization until the patient's program switches to a manage care program.  The delay is not on our practice, but the delay is waiting for the patient's insurance program to switch over to a manage care program. This has been explained many times to the patient that we need the new program in order to send prior authorization.  We are more than happy to send the prior authorization once we receive the information from the patient. After speaking with the front desk staff, the patient never requested her records.  We are more than happy to send her records to her.  We require 10 business days, by law we have 30 days to send over.  Please have the patient contact our office to fill out a record release form so we can send her records to her. Thank you.

  Respectfully,

  ******* *****

  The Dental Group

   

  Customer Answer

  Date: 02/10/2023

  I started this process in September of 2022. I called my insurance which was Medicaid as per the front desk in January 2023 after many attempts to get answers from The Dental Group. I was told by my provider that it doesn’t take 6 months to approve a prior authorization. My insurance company informed me that if I received service in September and a prior authorization was submitted it would only take about 30 days. There was no record with my insurance that a prior authorization was ever sent. I was also informed that my insurance was being switched February 1, 2023 which The Dental Group had knowledge of because the front office person provided me with that information as well. The front office person I spoke to was the office manager *********. I was also told when I asked for my records that they would be sent to me by email in 5 days. I also was never asked to fill out a medical release form.
  
  Regards,
  
  **** *******

  Customer Answer

  Date: 02/28/2023

  Good morning,
  I received an email stating this case was closed. Please consider my response as part of your determination. I was given a 10 day window to respond as to whether or not the business complied to my request for my medical records. The business did not send my records until after the BBB window of 10 days. However, a copy of the prior authorization was not given to me with the other records that were sent to me.
  Please take this into consideration and add it to my complaint, if it is going to be publicly posted.
  Sincerely,
  
  **** *******