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Business Profile

Credit Union

Education First Credit Union

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a monthly payment to **** in the amount of $85.72 on 7/3/2024 using my bank debit card ending in ****. On 7/15/2024, my bank notified me my debit card ending in **** had been used for fraudulent purchases and had been closed. On 8/1/2024, **** reversed back this payment to debit card **** in the amount of $85.72 and received confirmation number ********. Education First claims they have not received the $85.72 to return to my checking account ending in *****. **** claims not to have received this amount of $85.72 back. I filed a Fraud claim on 8/8/2024 with Education First fraud and dispute department. They claim they cannot find it. I filed a dispute with **** on 9/3/2024 with Education First fraud and dispute department. At the time I was told it could take up to 10 business days to get an answer. On 9/10/2024 I repaid **** the $85.72 to stop suspension of service. Neither **** nor Education First Credit Union claims to have the $85.72. It seems to have disappeared into space. I would like my reversed back $85.72 returned to my checking account.

    Business Response

    Date: 09/19/2024

    After researching this issue, we still do not show the refund from ****.  However, a Credit Union decision was made to make an exception and deposit the $85.72 back into the member's account. This was done on 9/16/2024. The member was notified on 9/16/2024 that the funds will be returned. 

    Customer Answer

    Date: 09/19/2024

    Education First Credit Union returned a Provisional Credit of $85.72 to my checking account.   I will consider the matter closed when the funds are no longer Provisional. 

    Regards,

    ***** ******

  • Initial Complaint

    Date:08/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Education First Credit Union loan was paid off in June 2024 and since that time the balance in my share/savings was @ $19.00. My main interest is to close my account since the loan is paid off. But the credit union refuses to close it because they want a copy of my driver's license. I explained that they have the letter I wrote to close it, written on their letterhead of a monthly statement that they have always sent me for years. When I gave them my account number and ID pass code and my name, it was what I always give to identify myself when I ask for personal information about my account and they don't hesitate to give me any information to my account just telling them over the phone my account number, pass code, and name. But to close my account they require me to send a copy of my personal ID (driver's license) in the mail....from Hawaii (where I now live - over 10 years)? *I don't send copies of my ID in the mail - as Driver's License*

    Business Response

    Date: 09/16/2024

    We have resolved the issue. Attached is the letter we have mailed today to the member. We have closed her membership and mailed her a check. We reviewed the situation and was able to complete the request.

Education First Credit Union is NOT a BBB Accredited Business.

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