Complaints
This profile includes complaints for CME Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an account with them back when I lived in Columbus, OH worst mistake ever. I moved to Texas after I graduated for a job and later the job offer was rescinded so with no income it resulted in a negative balance on my checking account. I ended up finding a temporary job until a higher paying job started with that I was able to pay a portion of the negative balance. In Texas if you work for the state you get paid once a month. I communicated this with them and told them the remaining balance would be paid on the 1st of the following month. Remind you they never once reached out to me regarding the negative balance on my account. Payday came and I found out I got a paper check because they weren’t able to deposit it into my CME account. I got an email saying that I had received a message from them in my cme mobile app, I attempted to log in and wasn’t able to. Turns out the reason that I couldn’t get paid or access the account was because they CLOSED my account without notice. They still to this day send me messages know that I can’t see them because they closed my account and logged me out of it. Not even giving me a chance to pay it. They then report a closed/ charged off account to the credit bureaus. I have disputed it on all the credit bureaus and provided proof that they have violated the fair credit reporting act and My chances of getting it removed are looking great!!! Do not do business with this company they are malicious and will intentionally try to ruin your credit, while violating the FCRA.
Business Response
Date: 10/13/2023
***********
Member ***** **** opened the CME Checking Account March 7, 2023 and went negative on March 22, 2023. Member ***** **** moved to Texas and did not provide CME with a forwarding address; therefore, the 7 negative account notification letters that were mailed to the address on file, were returned. In addition, in April 2023 CME tried to contact ***** **** via the email address on file regarding the negative account and provided contact information for CME.
CME has refunded 4 fees for a total of $92.00 as a good faith effort to correct the situation. Once the remaining balance of $145.32 is paid in full, CME will update the credit bureaus to reflect the negative balance was paid and no longer a charge-off.
CME will need her current address in Texas for our records.
For additional questions, ***** **** can reach out to our Member Payment Solutions Manager, ****** ********* directly at ###-###-####.Sincerely,
***** **** CME Federal Credit Union
*** ***** ********* *********** ********* ***** ***** ******* *************
Customer Answer
Date: 10/19/2023
I accept the business's response to resolve this complaint. I will provide them with a forwarding address and pay the revised amount.
Regards,
***** ****
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