Complaints

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• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a class to get certified. I went to the school to do the training, and I was told I could not attend. He said I needed to take a pre-class. I was unaware of any pre-class. He was busy. I was busy. I called today to ask if I could take the class being offered tomorrow. He said no, because it was less than 24 hours. I reminded him that he was supposed to communicate with me about getting into a different class, and I had heard nothing. He said I could have $50. I said that's not fair. 

  I would like my money refunded.

  

  Business Response

  Date: 02/14/2025

  While we always do our best to accommodate customers, we were unable to offer a resolution that was sufficient for the client.
  

  Ms. ****** signed up for an instructor course on our website on November 22nd (See attached registration form).  The class was held on December 14th at our office in *********  There were multiple prerequisites necessary to attend this class.  These standards are set by the ************************** and we are not permitted to allow students to attend the class without the required materials.  These requirements are prominently listed on the course information webpage and the registration webpage. It is not possible for anyone to register for the class without being presented with this information.  Our policy specifically states in writing presented to the student at the time of registration that "We are not permitted to admit any student who is missing any of the prerequisites and in that case, a student would not be eligible for rescheduling or a refund."

  After registration, a pdf orientation packet was sent containing all of the details again on what is required.(See attached)

  On the day of class, Ms. ****** arrived late to class without any of the required materials and she did not complete the online precourse class.  She did tell me that she received our emails but was not aware of the requirements.  I informed her that she was not able to attend the class and we could not reschedule or provide a refund.  I did email her after class to provide additional information and offered a discount code that she could use for a future class. (Copy of email attached).  We did not hear from Ms. ****** until she left a message early this week and then returned our call this morning.

  Ms. ****** called this morning wanting to be added to the class we have tomorrow.  I reminded her of the email we sent with the discount and told her she could sign up online and still receive the discount.  She told me that she felt the discount was too low and wanted it increased.  I reminded her that the discount was a courtesy and a gesture of goodwill.  I asked her if she had completed the prerequisites for the class and she said she has not yet done so.  I told her it would be impossible for her to attend tomorrow's class because she needs to order and receive her books and materials and complete the online 3 hour course before then.  There is not enough time to do that before class tomorrow.

  We would be happy to have her join us for a future class and we are still willing to honor the discount we offered in December.  Ms. ****** can sign up for any future class through our website with the discount code and will be able to take the class as long as she arrives with the prerequisites completed.

  We are unable to provide a refund for the class because we did hold the class.  The course that day was completely full and she purchased a space that another student could have used had it been available.

  I understand she is frustrated for not having read the requirements for the course and hopefully this response will explain things clearly so that she can move forward and obtain the training she desires.

  Please let us know if we can provide any further information regarding this complaint.