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Business Profile

Construction

REC Construction
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for REC Construction's headquarters and its corporate-owned locations. To view all corporate locations, see

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REC Construction has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/25/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company keeps giving me the run around and not calling me back about fence installation. I paid up front. I shouldn’t have to beg for my fence to be installed. I could understand if I didn’t pay. I paid promptly back in April . Still no installation. Everyone around me has the fence. Why am I different. I had a dog murdered. I have a small child and there are creepers around. This is a new subdivision. Honestly, this makes the company look bad.

      Business Response

      Date: 08/17/2023

      The project had to be delayed due to an unforeseen issue. The issue at hand was the house was built on a slab that protrudes 8-12" away from the house. This did not allow us to install the fence without a special mounting bracket that had to be ordered. We are deeply sorry to hear about the troubles the customer has gone through, however, we have done everything we possibly could to get this installed as quickly as possible. Additionally, our other operations manager, James spoke to the customer on or around 7-31 about her new schedule date (today) and ensured her we would get her taken care. If you would like to reach out to us, please call James at ###-###-####.

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