Complaints

This profile includes complaints for Maxxima Concrete, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maxxima Concrete, LLC

  4447 Collingdale Rd Columbus, OH 43231-6005

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  Maxxima Concrete, LLC

  4906 Strand Rd Westerville, OH 43081-8684

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted a concrete driveway job from Maxxima Concrete. They began the work on Tuesday, July 23rd (excavation and forming) and then poured and finished the driveway on Wednesday, July 24th. I had health with an *********************, their representative during the whole process. I noticed on the 23rd, that they formed an me of the 4 corners incorrectly, the were using 2x4s to form the contractual 4 concrete slab which was impossible as a 2x4 is only 3.5s tall and they had gravel up over the bottom of the boards. And they also were cutting out a bad cracked olio piece of the driveway apron and cut the angles incorrectly and missed part of the broken apron leaving still cracked concrete after the pour. I communicated all these issues and was told they would be remedied by the pouring crew the next day. They arrived and just removed gravel instead of raising the forms, leaving a substandard substrate under the pour, recut the apron but still left a cracked up piece in place, and did not do anything with the incorrectly formed corner. They offered to cut a corner and did the already curing driveway, which would make it look worse in my opinion, they said they should have never agreed to fix the cracked apron, and should have just repaired the whole apron, but I am stuck with it. They offered me a refund of $200. At this point, I disagreed with that amount and then the person I was dealing with, *********************, was no longer available and no one I could speak with spoke fluent English and had to use ****** translator. They told me the profit on the job was $900, and I would like for them to donate that $900 profit to a charity with proof provided and I will let it go because I dont believe they should profit from a job so poorly run and executed. I got a driveway, but I dont think they deserve to profit on such a poor job and for not completing the job as agreed upon. The also some how ran up a $320 water bill for us in August when it normal is $80. No proof.

  Customer Answer

  Date: 08/26/2024

  Also, forgot to include that I believe I am in a protected class as I am currently disabled. That was something that was requested information from the attorney general. I have a total disability through social security due to the fact that I have a terminal cancer diagnosis with no known cure. Not sure if that matters in a BBB compliant, but wanted to include that information as well. Thank you for the help. 
  
  Sincerely,
  
  *****************
  *******************
  ************