We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

Veeam Software Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I work for a small business. I was under the impression Veeam Backup(supposedly for small business) included cloud storage space specifically 9TB worth. It was apparent within several hours of purchase that it did not include cloud storage space. I notified Veeam immediately(same day within several hours) requesting a refund. They continue to stall with regards to response/resolution. License: Veeam Data Platform — Essentials Edition Product version: 12 Capacity: 9 TB

    Customer Answer

    Date: 06/03/2024

    Thank you for your assistance.

     

    The vendor finally processed a refund.  Please close the complaint.

     

    All the best

    ****

    Business Response

    Date: 06/03/2024

    Thank you for reaching out about the complaint from Michael ***** with Scotsman Guide.  It is our goal to provide excellent customer service to our customers. Please inform Mr. ***** that he made this purchase through Cleverbridge and therefore he would need to reach out to Cleverbridge to receive his refund he is requesting of $1,532.88 for the software license purchase.  Veeam Software worked with Cleverbridge directly on this order, so the credits were fully applied to the original order on 4.26.24 - the original invoices were cancelled out with the credit memos - credit memos SWISS-1500 and SWISS-1501 were issued on 5.7.24.  Please update your records regarding this complaint.

  • Initial Complaint

    Date:11/14/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave this company my contact information in exchange for a free t-shirt they are supposed to send me. I have waited months for the t-shirt to arrive and it never did. I do receive numerous marketing emails from them a week. I messaged them on Facebook about the t-shirt and they asked me my address and then never got back to me. I tried to email them a couple times and they never got back to me. At this point they‘ve falsely advertised to me (and from the comments online, other people too). I get so many marketing emails from them but I have no received my promises T-shirt.

    Business Response

    Date: 11/30/2022

    Thank you for bringing this to our attention. 

    We apologize for any misunderstandings. In order to qualify for a t-shirt, the consumer must have provided a work email, which she did not do. 

    If she would like to provide her work email, as well as her size, we would be happy to put her in the que to receive the t-shirt. 

    Thank you. 

Veeam Software Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.