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Business Profile

Collections Agencies

Recovery One
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Recovery One's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/27/2025 i received a call from Recovery One who informed me of a balance that i made the agreement with the agent that called me to pay half the balance of the total ****** which today was only supposed to be ******. They charged me both in 2 separate charges the balance in full and the partial payment that I agreed to pay

      Business Response

      Date: 03/07/2025

      The customer has contacted us to resolve the matter directly.

      This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no account with this company. They have fraudulently marked my credit with a collection account, yet cannot and have not supplied me any information regarding this account despite numerous requests. Company does not answer the phone or return voicemails. Letters sent via USPS have not been responded to with requested verification information. Completely unprofessional and unacceptable behaviour.

      Business Response

      Date: 02/27/2025

      We are reaching out to the customer to try to resolve the matter directly.

      This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:04/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband took a car that I own in to have the glass repaired at ******** in ****** ***** ** in April 2023, following a tornado. I received a call today that I owe a balance of $1,200 on this. I don’t. I told them I’ve never received any bill or documentation. I asked them to mail something to me. They advised they would email me. I still haven’t received anything. After conferring with my husband and ********, there is no bill. He paid it via credit card; we’ve got documentation. I pay my bills, have excellent credit and own 3 homes. I don’t owe these people anything. I will be contacting the attorney general in my state as well as theirs regarding this if it is not handled immediately and to my satisfaction. The fact they refuse to provide anything in writing is extremely concerning.

      Business Response

      Date: 05/14/2024

      The customer's desired resolution is "correction to a credit report" but nothing has been reported to her credit in this matter.

      We tried contacting this person by mail and received no response or returned mail.

      The first time we were able to have a discussion by phone the customer requested we email the billing from the client and before we were able to send the email we received this complaint.

      We sent the invoice by email as soon as we received it from the client and we since have received no response from the customer.

      Our client has advised us that the balance is still due. If the customer would like to discuss with us we can be reached at
      ###-###-####.

      If the customer would like to discuss or correspond with the client they can be reached at:

      ******** 
      **** ******** ***
      ******** ** *****
      or by phone at: 
      ###-###-#### (*** * **** *** *)

      This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:03/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Re: Complaint Recovery One, *** **** *** ***** ********* **** ***** ###-###-#### March 14th 2024 On March 13, 2024 I received a letter by Recovery One LLC (dated March 5th, 2024), a collection agency out of Columbus Ohio. The letter States that I owe ******** **** ***** $74.54. Collection Reference number: **********  In August of 2023, I spoke with ********, along with my auto insurance, regarding a chip on my windshield. ******** advised me that my insurance policy didn't insure for glass claims, so I simply decided not to get it fixed, as it appeared to cause no issues with the visibility in my windshield. Now I am threatened by Recovery One LLC that my credit will be tarnished due to "my delinquent account" (******** **** ***** Account # *********) with ******** **** *****. THERE IS NO BILL OR CONTRACT WITH MY SIGNATURE ENTERING INTO ANY SUCH AGREEMENT WITH ********. THIS IS A ERROR AND I ASK THE BETTER BUSINESS BUREAU TO PLEASE GET INVOLVED TO HELP REMEDY THIS MATTER. No one answers the phone at Recovery One, LLC and their voicemail is full, in which, I cannot even advise them of their gross error. I am a disabled American citizen, in which, I have worked very hard to achieve a decent credit score. The above error has caused me a nightmare situation!! I beg you for any help your offices could provide. I have looked at the reviews online from Google, along with the complaints filed with the Better Business Bureau, and this seems like such an illegal extortion. Sincerely, ***** ******* **** ********** **** ********** *** ****###-###-####

      Business Response

      Date: 03/21/2024

      Per the customer's request we have closed and cancelled collections on this account.

      The customer's desired resolution requests a correction to a credit report, however we did not and will not report this account to the credit bureaus.

      This communication is from a debt collector.

      Customer Answer

      Date: 04/04/2024

      WHAT IS THE OUTCOME ARE THEY GOING TO REPORT THIS FICTITIOUS BILL TO ONE OF THE THREE MAJOR CREDIT AGENCIES???? I JUST NEED THAT ANSWER BECAUSE THESE LINKS ARE CONFUSING PLEASE EMAIL ME BACK WITH THE ANSWER

    • Initial Complaint

      Date:01/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being harrassed by a debt collection agency for a debt that does not exist. I had a delay in payment to a company for auto repairs by my insurance company that went to collection. The debt was subsequently paid in full by my insurance company and I have a reciept of payment from the creditor. Nevertheless, I continue to recieve letters of collection from Recovery One. I reached out to Recovery One to explain that the debt has been paid in full, but was told I needed to supply bank records. When I attempted to explain that the debt was paid by my insurance company and I have a reciept from the creditor, I was told a reciept was not proof of payment and again asked to provide my bank records. I have followed the dispute process outlined on Recovery One's letter to no avail. I would like this matter closed and any record of failure to pay stricken from my credit report.

      Business Response

      Date: 01/25/2024

      The customer's desired resolution is: Desired Settlement:
      Correction to a credit report

      We did not report this to the customer's credit. We will not report this to the customer's credit.

      We asked our client to verify if they have received payment per the customer's claim however they responded that they have not received payment. 

      We will not contact the customer further per his request.

      This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:11/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business that has placed a collection on my account, is not register with the secretary of STATE TO COLLECT. All collection company must secure a bond to collect in the state of Texas. I have called them multiple of time and I keep getting switch to a voice mail. I have called the state in they are not register to collect ###-###-####. The company collecting for has no information. fraudulent collections company, not even register legally to collect for state of Texas. Please remove off credit reports

      Business Response

      Date: 12/01/2023

      We disagree with this complaint, however, to reach the desired outcome per the customer's request we notified the credit bureaus to delete the account.

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      We were notified, via USPS mailed letter from the company, that we were in collections from Window World of Huntsville. We called them on June 12th at 12:35pm and requested the original contract with signature, the creditor information, payment history and itemized billing, and proof of ownership to which the lady on the phone refused to provide in writing VIA USPS and told me I had to get from Window World directly. She even sent me to a manager when I explained they had to provide these details to me when they are attempting to collect and the manager never called back.

      We have documentation and proof of mailing back Recovery One's form on June 12th at 1:39 pm responding that I was disputing the debt and explained the situation on the back along with asking for the above information, in writing.

      As per Recovery One's own document, since we responded using their form, prior to June 23, 2023, they MUST STOP COLLECTION ON ANY AMOUNT until they send us information that we owe the debt. Recovery One has not done this and our credit has been hit 36 points.

      This is against their policies and our rights. This credit agency should stop the impact on our credit as we are in dispute with Window World, have an open BBB case file regarding the issue, and we have plenty of documentation, witnesses and documents providing this is not a legitimate collection case.

      We have also done our part to communicate with Recovery One and they have not done theirs by continuing to allow this false collection to continue.

      Business Response

      Date: 07/06/2023

      Per the customer's request we sent update to delete this from their credit report. We closed the account in our office.

      This communication is from a debt collector.

       

      Customer Answer

      Date: 07/09/2023

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 20275096

      I am rejecting this response because: 

      In order for us to accept this response from the company, we are requesting attached proof-a confirmation number/ a formal letter/ or some sort of documentation that they have 

      1-deleted this from our credit report

      2-that we are no longer in collections with Recovery One and we are dealing with Window World independently.  

      This documentation is needed since our credit report has not shown this action yet and we would like proof prior to closing this complaint. 

      Thank you. 


      Regards,

      ******* ******

    • Initial Complaint

      Date:08/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The basis for my dispute RECOVERY ONE LLC,Mr. ***** *******, President,RECOVERY ONE LLC*********** - was required to notify me prior to 12/30/2020, or no later than 30 days after. RECOVERY ONE LLCfailed to notify me about reporting derogatory info. to Equifax, Experian, and Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); “The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 12/30/2020, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p),’ 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response. Also, RECOVERY ONE LLC" failed to give me my "Mini-Miranda" five days prior to placing this derogatory item on all of my credit reports, per Section 807(11) & FDCPA §809, which is $1000 per violation and the state of AR allows treble damages. Under § 809. Validations of date and Mini-Mirandi under Section 807(1)RECOVERY ONE LLC,Mr. ***** *******, President failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the FCRA, I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the FTC, and that my state attorney general can also enforce this with a $1000 penalty as well. I attached a copy of the law and the actual document from the federal reserve RECOVERY ONE LLCis held liable as well for defamation and in the state of AR a creditor is who collects their on debt is considered a debt collector under FDCPA. ***** ** ***** *** ********************* ******* **** ********* ****** ****** ** ***** *** ****** ****************** **** **** ****** *******  RESOLUTION I will if the account is not taken back

      Business Response

      Date: 09/29/2022

      Per the customer request we notified the credit bureaus to delete the tradeline. 

      This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:06/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filed a dispute with all 3 credit agencies and told these people I have not lived in NC are 2017. This charge was NOT mine, MY X wrote a check for services for a window and it was not my responsibility. I have disputed this multiple times and they will NOT remove this. I am in the process of getting a home and this is the only collection activity I have on all my accounts. I want it resolved and removed. Any help that you can provide I would greatly appreciate it. Thankyou **** ****

      Business Response

      Date: 07/08/2022

      We reported to the credit bureaus prior to receiving this complaint to delete the account. Please let me know if we can be of further assistance.

       

      This communication is from a debt collector.

    Recovery One is BBB Accredited.

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