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Business Profile

Coffee and Tea

One Line Coffee Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

This profile includes complaints for One Line Coffee Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

One Line Coffee Ltd. has 2 locations, listed below.

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    • One Line Coffee Ltd.

      745 N High St Columbus, OH 43215-1425

    • One Line Coffee Ltd.

      41 S High St Columbus, OH 43215-3406

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a reservation to do a coffee "cupping" in October 2023 via their online store. I paid $15 for the cupping and added a $3 gratuity for a total of $18. The cupping was canceled due to a power outage, and I was refunded the $15 and not the additional $3 gratuity. I inquired about getting the refund for the gratuity, and I was told the Toast POS system did not refund gratuities. I was told I would receive a digital gift card and I never received it. If they have documentation of the digital gift card being sent to my email address in October/November 2023 I would like to see it. I just want the $3 refund.

      Business Response

      Date: 05/28/2024

      Email was sent to **** in regards to her complaint. Waiting to hear back from her. 

      Business Response

      Date: 05/28/2024

      Email was sent to **** in regards to her complaint. Waiting to hear back from her. 

      Customer Answer

      Date: 06/04/2024

      ********************************* <***************************************;
      Attachments
      Sat, Jun 1, 4:18 PM (3 days ago)
      to disputeresolution

      Greetings,

      This issue still is unresolved.  Per my email exchange with *******************************, I am interested in stopping by the business on 6/3 for my refund.  Once that has been done I am open to updating my case as resolved.

      Thank you,

      ****

      I have attached emails of our correspondence.

       

       

      Business Response

      Date: 06/11/2024

      This has been resolved. Thank You

    One Line Coffee Ltd. is NOT a BBB Accredited Business.

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