We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Classic Car Dealers

Cruisin Classics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Classic Car Dealers.

Complaints

This profile includes complaints for Cruisin Classics's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cruisin Classics has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 1/31/2024 I purchased a 1966 Ford Mustang. I opted not to have an independent inspection done prior to purchasing it because I was believed ****, the salesman, when he said this is a solid car and a solid driver. I received the car from the shipping company on 2/14/2024, and he day I received the car, I noticed the engine made a loud clunk and shook hard when I started it. The power steering also made a grinding noise when turning the wheel. I took it to a local classic car mechanic and he said he won't know exactly how bad it really is until he gets into it, but said he can almost guarantee the starter & flywheel need taken out and fixed, the balancer needs replaced because it wobbles, the power steering leaks, transmission leaks, rear axle seal leaks, the fuel tank was vented into the trunk (can smell gas while sitting in the car), all 4 brakes squeal, the passenger door has a golf ball size rusted hole in the bottom corner of it, the rear tires had gashes in the tread and had to be replaced, all window & door seals are shot, the entire trunk underneath is extremely rusted (including part of frame that is actually broken) almost all of the chrome is pitted, passenger mirror is about ready to fall off. I could easily go on with more issues that I found, but I won't. This car was completely misrepresented as a solid car and a good solid driver. I can't even drive it until the engine/transmission and other serious issues get fixed, because it will damage the parts further. I have to let it sit in my garage until I the mechanic can get it in, 2-3 weeks. Who knows what else he will find wrong with it once he starts getting into it.

      Business Response

      Date: 03/20/2024

      We are genuinely sorry to hear Mr.****** was disappointed with his Mustang. Curt had multiple phone conversations with Mr.****** at which time he walked around the car and answered all his questions as honestly as he could. Mr.****** stated that this was his first experience buying a classic car and we suggested several times that he should hire an independent classic car inspection company in which he declined to do so. The car sat in our showroom and we did not experience the issues that were described. Although we don't agree with the description of the car in the complaint and the car was bought we still would like to offer to sent a check for $1200 that will more than pay for a new starter and flywheel.   

      Regards

      Cruisin Classics

      Customer Answer

      Date: 03/20/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ******* ******

    Cruisin Classics is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.