We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Child Care Services

Advantage Early Learning Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Services.

Complaints

This profile includes complaints for Advantage Early Learning Academy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Advantage Early Learning Academy has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      yell are showing on my credit report that i owe you money and when i called to ask what it was for i was told it is a transportation fee for dropping my kids off and picking them up from school but i don't understand how that's possible when my children were removed from my home at that same time for not going to school so if my children were taken due to not going to school then there is no way yell should be charging me for taking them to school. I'm going to need this remover asap

      Business Response

      Date: 09/20/2024

      Thank you for reaching out and sharing your concerns regarding the transportation fee. After reviewing your account, we have confirmed that the charges are correct. The fees in question are related to the transportation services provided during the period in question.
      We understand that this situation may still be confusing, and we would be happy to discuss the details with you further to clarify any remaining concerns. Please feel free to contact our Marysville location directly, where a representative can assist you with a more in-depth explanation.
      We appreciate your understanding and look forward to resolving any questions you may have.

      Customer Answer

      Date: 10/01/2024

      I could not possibly owe for transportation that my children never received. If they were going to school children service would not have got involved so I’m not ok with paying for anything we did not use

      Regards,

      ****** ******

    Advantage Early Learning Academy is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.