We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cemetery

Forest Lawn Memorial Gardens
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our Father passed away on 21 Nov 2021, and was laid to rest on 1 Dec 2021. My brother and I were told that due to Covid that it may take some time before our Father's name and information would be placed outside his mausoleum. We have called several times over the past few months and have even visited the office only to be told that there are delays with the letters coming in due to Covid as well as there being a shortage of staff and the number of processionals that are occurring each day. As of 9 May 2022, we were told that it would take another two and half weeks to another month for our Father to have his information made available. It would seem that they are only delaying the process more and more. I don't understand how financial arrangements had to be paid in advance, however they are unable to meet their end of the deal/contract. If no one since 1 Dec 2021 has been able to have their names added to their vault, then I can almost understand. However if other families laid their loved ones to rest, I do not understand why we cannot do the same. I currently live in Texas, however, if pictures are required, I can have my brother take pictures and upload them. Lastly, if the company keeps their word, this will be settled within a month. To date, they have not shown a great deal of respect to my Father (an USAF Vet), my Mother, Uncles, or the rest of my family.

    Business Response

    Date: 11/02/2022

    Shawn,

     

    Please except my apology on behalf of Forest Lawn Memorial Gardens.  I am the new General Manager here and I have went out and made sure that your father’s lettering has been added to his crypt door.  I’m sorry for the delay in getting this completed for you and your family.  Please feel free to reach out to myself or Andrea White, Family Service Manager at Forest Lawn if you have any questions.

     

    Thank you,


    614-866-0200

Forest Lawn Memorial Gardens is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.