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Business Profile

Car Service

Caldwell's Rideshare LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Michael Caldwell owes money back $47.00 & I have waited 30 days& today is the day I should receive it. But when I spoke with Michael he said" You have a different phone number. So now you must wait another 30 days." WHY? What does that have to do with it? It is very hard out here & I need to feed my children. He said: " You are wasting your time arguing with me. It is hard out here for everyone else, too. You have to wait ." Gave me no real reason why, other than I have a different ph#. I need to get my epilepsy medicine & I am starting a new job @ OSU & want things to be right with it. I need my $47.00 back he owes me.

    Business Response

    Date: 04/06/2023

    Thank you for bringing this to my attention.  He prepaid for rides. Then he wanted to cancel and get his money back. I contacted him to verify his Cashapp information, but he failed to return my calls and texts. Then he contacted me to say he has a new number. 

    I need his current Cashapp information to process the refund.  

    Customer Answer

    Date: 04/14/2023

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 19863643

    I am rejecting this response because: 

     

    ******* ***** <***************************>
    1:01 PM (9 hours ago)
    to Better

    My cash app is $****************



    Regards,

    ******* *****

    Customer Answer

    Date: 07/31/2023

    From: ******* ***** <***************************>
    Date: Sun, Jul 30, 2023 at 11:29 PM
    Subject: Re: BBB complaint
    To: Stephanie Evans <[email protected]>


    No, I did not. At all I would like to have the money back 

    On Fri, Jul 21, 2023, 8:55 AM Stephanie Evans <[email protected]> wrote:
    Good morning,
    I wanted to reach out and find out if you ever received your refund?
    Thank you in advance for responding.  I tried to call but the number we have is no longer in service.
    Best,
    Stephanie Evans

    Operations Consultant

Caldwell's Rideshare LLC is NOT a BBB Accredited Business.

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