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Business Profile

Braids

Jessiealocs LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spent $1,700, for loc extensions. The initial styles had to be redone. After the second style, could not get a reply for a follow-up style. The so called locs started to unravel and some became matted to the point I had to cut my hair to free it of the knots.

    Business Response

    Date: 07/15/2024

    After second style. Customer was asked to book appointment for style. customer refused. I sent a text to customer few weeks later asking if they wanted to book wash and style. No immediate response from client. No call about complaint with service and maintenance made to me. I offered a partial refund but customer never replied. 

    Customer Answer

    Date: 07/17/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: ********

    I am rejecting this response because: the reply is not true and I haven't received any type of refund from the business, she has a cash app, send me my money.
      
    Regards,ref

    ***** *****

    Business Response

    Date: 07/17/2024

    These are the messages attached below of correspondence from customer. She can send proof of the unraveling and tangling. 

    -As stated previously, a partial refund was offered, never received a response for has she wanted a partial refund sent. 

Jessiealocs LLC is NOT a BBB Accredited Business.

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