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Business Profile

Bowling

Star Lanes Polaris

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bowling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called and emailed to have them delete my online account with them. I cannot get anyone to answer the phone or return my emails.

    Business Response

    Date: 06/14/2024

    Hi ***** *******,

    Your BBB complaint was just brought to my attention, and I wanted to respond quickly to address your request to delete your “online account”. 

    First off, may I ask what number your called and what email address you used to contact us prior to filling this complaint?  Our General Manager brought this to our attention today, but stated that he had no prior knowledge of your request other that receiving the email complaint from the BBB.

    Would you also please specify the “online account” that you are referring to in the complaint?  So far the only thing we have been able to find with your information was an on line lane reservation made back in November of 2022.  We reached out to the vendor that hosts our on line lane reservations and requested that your information be removed from that database,  Was there something else specific that we need to look at removing your information from?

    Please let me know if we can be of any further assistance.

    Thanks,

    **** ********

    Co-Owner

    Star Lanes Polaris

    Customer Answer

    Date: 06/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ***** *******

Star Lanes Polaris is NOT a BBB Accredited Business.

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