We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bowling

Columbus Square Bowling Palace, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of this transaction was August 1st at approximately 4:21 p.m. in the afternoon the amount of money that we pay to the business was $89. $50 in cash and $49 put on my card.What the business committed to provide us was: three bowling games per person, there is a total of four of us bowling, after about an hour of bowling, which we only got through four frames, we were asked to leave because I guess the league was coming in to bowl, but when we made the transaction there was a lady there who put us on the farthest end because she said "we wouldn't interrupt whatever was going on later that evening", so we were on lane 61, the nature of the dispute is: we were asked to leave, but we were only giving back 2/3 of what we paid which is totally unfair we should have been able to finish out our game. We had planned an outing with our family to just come and Bowl and we couldn't even do that, so I'm totally upset because we should have been giving back all our money $66 is not good enough, we should have been able to finish bowling, we were down at the furthest end and we wouldn't have interfered with anyone and I'm totally upset and dissatisfied with the resolution that they tried to give me which is why I'm filing this complaint. We should have been given a full refund for the simple fact that our outing was cut short due to no fault of our own and we were asked to leave and that's totally unfair.

    Business Response

    Date: 08/06/2022

    I am so sorry for this families experience.  I was made aware of all the details of the customers experience after the fact.  I will happily refund the $23.00 she did not receive to the address listed in the letter.   I will also send her 8 free games including free shoe rental so her family can come back on us next time.

    Thanks for bringing this to my attention and I will use this as a teachable moment for all my staff.

    Julie W, General Manager
    Columbus Square Bowling Palace

    Customer Answer

    Date: 08/15/2022

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

Columbus Square Bowling Palace, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.