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Business Profile

Beauty Salon

Lacquer Gallery Inc
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Lacquer Gallery Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Stephanie C

      Date: 06/30/2023

      Appointment date:June 27 for gel X extension set. Expressed to them multiple times I did not want builder gel. Instead, this service was moved to a builder gel mani, per the decision of the nail technician. I have multiple nails that are exposed, sharp & rough under the thick coat of misshapen and wacky lengths of builder gel. I expressed my desire to keep my natural nails as long & pretty as possible. Instead my nails were filed down so short that I have no natural nails left on my right hand. My right hand is so short that my nail beds hurt & my hand is constantly shaking as a reaction to the super short length after months of longer nails. Nails aren’t the same shape or length across one hand, let alone consistent with my other hand, nor the same shape or length when both hands are compared together. My cuticles were cut in so deeply that I have an infection & I need antibiotics. At the end of the appointment, the nail technician didn’t ask for feedback, I received no lotion, no cuticle oil, and the nail art wasn’t finished, and some spots were already peeling, but the nail technician was running 20 min late for her next client, so I couldn’t get it fixed immediately. I brought up to the nail technician during the appointment that there was color missing from parts of my nails, & then on closer examination after leaving the salon, I have builder gel missing from spots on my nails. I called shortly after my appointment to express the displeasure with the length & shape & type of service, since it wasn’t what I signed up for or wanted. The salon manager was away & unreachable but now has sent an email back that if I want a repair, I have to pay & schedule another service & they’ll give me a discount for that new service… a discount?!?! I just spent $120 & have no nails left on my right hand & funky shaped nails… and infections! My hands literally hurt from this service.

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