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Business Profile

Beauty Consultants

Plush Beauty Salon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Consultants.

Complaints

This profile includes complaints for Plush Beauty Salon's headquarters and its corporate-owned locations. To view all corporate locations, see

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Plush Beauty Salon has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 29th I spent $389.65 on multiple services. I spent $169 on lashes. I scheduled myself a NATURAL lash set and received a signature set instead without being consulted about this change during my service. I also was not made aware of this change as I was checking out (it's more expensive). I was mortified to see how long they were because I repeatedly said I wanted something NATURAL for my event.The esthetician made the decision to change my service based on old appointments. I wasn't made aware of this change until I contacted the manager about being unhappy and wanting a refund. She refused to give me a refund and offered 30% off of another ********** expectations were to receive a service that I scheduled myself for but I got something completely different. Then I paid for that service that I didn't want and I also wasn't happy with. Ultimately I ended up speaking to the owner and director of operations who said they would give me 50% off my next service...I simply just want my money back for a service I never wanted or asked for but ultimately ended up footing the bill for. Buyers beware. They won't refund you if they mess up your services. ****** business, does not care about clients.

    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      On or around August 4, 2022 I received an advertisement that Plush by Oasis beauty salon was having a sale for 35% all services over $50. Offer ended 8/7, see attached.

      I booked my service, which requires a follow up appointment. When looking at their website, there is no mention of a cost for the follow up appointment. Had my service on 8/6, paid the full price, less 35%.

      A few weeks later, after my follow up appointment, they charged an additional $99 since the initial appointment was "discounted."

      Not once was I told that there would be a charge for the required follow up and when I asked, they just said "oh well that's the way it is." So the service is NOT 35% off. This is extremely misleading to consumers and should not be allowed.

      Business Response

      Date: 10/03/2022

      Refunding $99 on 10/4/2022

    Plush Beauty Salon is NOT a BBB Accredited Business.

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