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Business Profile

Battery Supplies

Batteries Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Supplies.

Complaints

This profile includes complaints for Batteries Plus's headquarters and its corporate-owned locations. To view all corporate locations, see

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Batteries Plus has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/28/2022 I purchased an automobile battery for my 2006 Cadillac DTS from Battery Plus Bulbs **** ********** ***** ***** ***** **** *****. I initially replaced my old battery with this newly purchased one and got no response in attempting to start my vehicle. I placed starter cables from another vehicle to assist in starting my car and after approximately 15 minutes I was able to start my vehicle. After running the vehicle, and driving for approximately 30 minutes, I returned home. Next morning, I went to start my car again nothing. I removed the battery, returned to Batteries Plus and told them that the battery was faulty. They took my battery and said that they would charge it there. The next day I returned and was told that the battery charged fine. I went home, installed the battery, again nothing. Took the battery to a local auto zone for charging and was told that the battery has a dead cell...it will charge while on the charger, but once removed, it loses its charge. Returned to Batteries Plus, requested a replacement, they did not have one at that location that Friday, but could get one from another store and would have it there after the weekend. The following Monday I returned to pick up what I thought was a replacement battery, went home, installed it, again nothing. It is my belief that Batteries Plus took my battery over the weekend, charged it, and returned the same battery I purchased to avoid refunding my money.

    Batteries Plus is NOT a BBB Accredited Business.

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