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Business Profile

Auto Repairs

Jacks Mobile Auto Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my truck ************************************************************* engine possibly lifters or timing chain on April 9 2024 mechanic promise it would be fixed by month. I used *********************************** which paid him $2300 for veterans vehicle repair. The truck stayed with shop **** until august 25th until he said he thinks I should come and pick it up to see if it runs on test drive. I reluctantly took it back on advise of veterans service to take it to another shop because of his behavior of noncompliance. I have the truck broke and worst condition than before.

    Business Response

    Date: 10/16/2024

    service jmacspeedshop.com <[email protected]>
    Attachments
    Oct 15, 2024, 12:12 PM (1 day ago)
    to [email protected]

    This customer was referred to by another mechanic after the other mechanic could not fix his vehicle. We installed a new timing chain and gear set on the left side and then replaced all the lifters in a separate repair order. We believe that there's more damage in the engine, then could be fixed With just the one side timing being replaced. We recommended that the engine come out and be completely re-timed.
    This is where we are now, awaiting the vehicle to be brought back to the shop.

    I will be sending  multiple emails 

    Jack Hibbler IIi

    Customer Answer

    Date: 10/17/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22395392

    I am rejecting this response because: 
    I think Jack is nice guy personally but I been waiting for 6 months and I'm loosing income not being able to work I will accept him working on my Ford explorer if he really wants to bring this solution and didn't want to file this complaint to ruin Jmac reputation but I'm loosing money and he's been paid $2300 through veterans services because I'm disabled.
    Regards,

    Danny Carmon

    Business Response

    Date: 10/17/2024

    I will bring Mr. Camron’s ‘s vehicle in Monday October 21 to remove his engine entirely to find the rest of the issues.  Mr. Camron being disabled with little money, I tried to give him an economical repair. It’s obvious to me now that his engine needed a much deeper repair than just the components I put on. I did the work. I was paid for 100% correctly. I shouldn’t have to work for free, but I will to make this customer happy.   

    Customer Answer

    Date: 10/18/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    Danny Carmon

This business is not BBB accredited.

revoked BBB accredited business seal

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