Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the business to have my car repaired to shop said i needed a starter becuse my car wuold not start he puts the star ter in but it did not solve the problem with the car then he says my battrerry is bad puts in a battery and it still dosent start altogether i paid him ****** dollars for starter and the batttery ifeel that i sould get some of my money back for what i paid him beecues the car st ill did not start when i left the shop becusue he did not solve the problem Whith the car and i dont feel that it was right becuese i paid him altogethr ****** and he did not solve the problem with the car

  Business Response

  Date: 08/20/2024

  i am sorry that you feel this way i told you about all the wires that was undone with vehicle from last repair shop and with all the issues and you not haveing any money to move forward i used all my resorces on heping you that is why i gave free towing to and from shop and waited untill the first to recive payment to try in help starter tested bed and we changed it for you and the battery and you had no funds to move forward and i still helped as uch as we could for free im sorry we could not spend more then the three days of free service to help you with the issue anymore...  i hope you find out the prob and get back on the road im sorry the last repair shop did you so wrong with everything unplugged and ripped wireing

  Business Response

  Date: 08/24/2024

  i sent message and pics *** imvoiceing over exlpaining issue as well as 60% discount of this matter

  Business Response

  Date: 08/24/2024

  can u please call me ************

  Customer Answer

  Date: 08/24/2024

  Well I am not satisfied with the business because he put things on the like I paid him 650 for a starter  put on the car and I paid for a battery that he installed because he said that those were the problems with the car but still would not start  I felt that I wasted my money And that did not solve the problem with the veh vehicle because he said those things that he put on the car would solve the problem but they did not solve the problem with the nor make it start

   

  Business Response

  Date: 08/27/2024

  hi let me give you the background

  i found this customer at a church almost in tears becouse his car hould not start and he informed me that he didnt have any money and he couldnt get his car towed after talking with mr ***** for a few i had a warm **** and told mr ***** that i would go ahead and tow the car to the shop at no fee on E&J Auto and i will see whats going on and try to help you..

  then employee ****** from enj auto had car towed to the shop that night 8:30 pm we went ahead and put vehicle on life and on a computer scanner, results there where multi cut wires on driver front and multi thing unplugged under hood we then took photos sent them to my ***** and mr ***** insisted that we change the battery witch we did have tested and came back as would not hold a charge. so he insister we change batter he then informed me he had no money untill the 1 he was on ssi i told him i ****** dont do this but you a good guy it seems like it will be a good deed back to the comuinitee i toild him i would go ahead and cover and cost untill the 1st of the month he askwed pricing on battary i called around got pricing he said is there any other way to get it cheaper i told him ii dont recommend it but used battarys the battary he had in vehicle already was not for that year mk model he insisted to get junk yard batt so we did. then now that we had power to the vehicle we could properly diagnose the isse computer/scanner told me to go and test starter as we did. taking the starter off of the vehicle and test resualt the motor was locked and would no spin causing it not to start but as mr ***** was told i dont think that is all your problem that there was multi wires cut and missing plugs witch may have been the main reasin the batt and startor wetm out i explainted to hime all it takeis is one of those bar wires to touch each outh and could cause short or even worse ecu prob he then isisted we did the work and he would pay on the first we agreed but also telling him we would not be able to covor any of are work he said i just dont have the money please njust help him out that he was an old guy on ssi .

  i told him i would tape up wires so we could try not to touch and repeat this prob agian he thanked us we did work he paid on the first he new car still was not starting i told him on my free time i would look at it free of charge never able to figure it out and the  car didnt start he then was up set we took 60% off bill just to cover labor time and parts then he want car towed home so i had tow truck come pic the car up texted him saying it was on the was and that im sorry i couldnt figure it out and havnt **** from him in few days then he called asking where his car was at i told him i texted you saying it was on way u said thanks tow truck left he claimed i never did so then we call speedy towing and they also told him they called and talked he never answered door or phone so then they took the car to lot havnt her anything else

  Customer Answer

  Date: 08/31/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22129703
  
  I am rejecting this response because: 
  The fact that I paid he money to buy the parts for the car and it was not fixed properly and he did not solve the problem with the car
  Regards,
  
  ****** Page