Reviews

This profile includes reviews for BMW Financial Services NA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BMW Financial Services NA, LLC

  1400 City View Dr Columbus, OH 43215-1477

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  BMW Financial Services NA, LLC

  P.O. Box 78066 Phoenix, AZ 85062

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  BMW Financial Services NA, LLC

  P O Box 9001065 Louisville, KY 40290

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  BMW Financial Services NA, LLC

  5550 Britton Pkwy Hilliard, OH 43026-7456

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  BMW Financial Services NA, LLC

  PO Box 3608 Dublin, OH 43016-0306

Review Details

• Review fromTeresa M

  Date: 12/21/2022

  1 star
  I’ve been a loyal customer of BMW for about 15 plus years and this will be the last time I’ll be purchasing a car from them. We submitted our payoff for our 2017 X5 (***** **** Cashier's Check) via priority mail on 12/19/2022. It was confirmed that the cashier's check was delivered on 12/11/2022 at 3:49pm to ** *** ***** ******** ** *****. I’ve called the CS multiple times on 12/15, 12/16, 12/19, and 12/21 to see why the payment is not being processed. Finally on 12/21, the CS told me that they’re unable to locate the check and asked to send a copy of the cashier’s checks. This was very frustrating because I only have a copy of the receipt. Anyhow, she wanted me to send it via mail again; however, I opt to email them instead just in case it gets lost again. The reason why I’m submitting this complaint is because there is no follow up on their end. Not only did I get different answers every time, they could not help me at all or give me straight answer to my questions. The last CS was so rude I just wanted to get off the call. Further more, I’m trying to sell this car and just lost a firm buyer due to BMW delaying the process. I don’t understand why we can’t submit an electronic payment to avoid these type of issues.

• Review fromSandra H

  Date: 11/20/2022

  2 stars
  In December 2016 we purchased a 2017 *** X5 (new) to our specifications from the *********************** (**********) location. Prior to that we had purchased three certified *** SUVs; two X3s and one X5 (same location) bringing our own financing. This time we decided to let *** finance. In February 2017 we filed Chapter 13, with our home and vehicles excluded. Our bankruptcy ended a year ago. However, this is why you only get two stars. To have customers as loyal as we were (and still are when it comes to the brand itself) cuz we still will only buy a ***; it is appalling that as a *** customer/client, because you file any form of bankruptcy youre are no longer permitted to make your payments on YOUR website. What are we going to do? Hack it? Enter fraudulent information? It ****** me off, I mean reallyyyyy ****** me off that you treat your customers this way. Now I can go along with this while a person is still in the chapter; but once youve been discharged, I see no logical reason for this. We invested too much money into a vehicle that we love to be treated this way. It may be small and minor to you, but not me.Weve had several opportunities to pay off the X5, but I see no reason to do that when you treat your customers/clients worse than Ive seen inmates treated. And I know because I worked in the prison system. Im just wondering, what do you as *** employees do if such a situation happen to you? Nothing, Nodda, you most likely keep making those payments on your precious website while you block what I guess you call regular people. You can bet your bottom dollar, the next Ultimate Driving Machine purchase will come with its own financing as weve done in the past. However, Mr. *** Financial Service; that rule you have of dismissing customers from use of your website to make payments because of a certain status really gives you a bad look!!!

• Review fromChristopher C

  Date: 09/08/2022

  1 star
  When it came time to pay off my lease I paid all fees they requested including a 24 hr expediting fee. They sent the registration to the wrong address twice, losing it each time, despite having received written notice of an address correction more than six months before. This took three weeks to resolve. They finally sent me a new registration, but no title. It took them six weeks to send me a new title. Now they want to charge me a $110 "duplicate title fee" to replace the title that they lost.

• Review fromRebecca J

  Date: 07/01/2022

  1 star
  I suddenly cannot access financial service via my *** app or directly online when I log into my *** it continues to say having technical difficulties. I need to make a payment. So I go through the painful experience of calling and because I dont know my account number they cant help me. I provide the social, name on the *************** number and the representative tells me he cant find anything and to call back when I have my vin. If you want my payment someone needs to contact me and locate my account!

• Review fromAlex Z

  Date: 06/11/2022

  5 stars
  I was leasing cars for half of my life. With VW (3 times), *************** ************ , ***** (1 time), ******* (1 time) . But never ever my experience was worse than with **** Let's start with the car. 2018 X2 ($40+K) did not have any security features assisting driver whatsoever (except back camera). After 22K the rear breaks required replacement. The service rep said it is normal! And finally returning the car. Having zero safety features I replaced tires to the winter model.*** assessed $1300 for that claiming that the tires were not "run flat". They did not want to hear any arguments. How stupid and cheap is this policy? For $1k they lost my business and ****************** willing to listen to me forever and I feel sorry for current and future *** lessees.