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Business Profile

Appliance Repair

Appliance 4 Lifetime

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I utilize our Refrigerator to store our insulin for diabetes. This appliance stop working on 8/2/2023 and I called my home appliance repair company *** subcontracts to ***** who then sent out this person who despite having a front as a licensed home appliance repair company when actually he is working out of his garage at his home address. This person came to my home on 8/7/23 and told me that my appliance was less than 5 years old and REQUIRED that I run this repair through the maker LG. This of course proved to be false as to me the home owner It did not matter WHO paid for the repair as this was a time sensitive issue due to the insulin needed. This person INSISTED that I use LG, now I suspect that this was because he receives HIGHER reimbursement from LG than *****. So in essence in the pursuit of a higher reimbursement he was more than happy to delay the repair. Now that it has been verified that this person has received the LG part and repair authorization to finish this repair, he cannot be contacted and does not respond to voicemails. On 8/18/23 he canceled the repair visit scheduled to finish the repair with NO explanation nor offer to reschedule the repair visit. Other homeowners in our community need to be aware of this person and how he conducts business even knowing that the customer who is a disabled veteran with a medical issues does not warrant his best efforts. There also needs to be a discussion around reimbursement for food and medicine spoilage.

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