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Business Profile

Apartments

8 on the Park at GVX

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for 8 on the Park at GVX's headquarters and its corporate-owned locations. To view all corporate locations, see

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8 on the Park at GVX has 2 locations, listed below.

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    • 8 on the Park at GVX

      1366 Olivine Drive Columbus, OH 43215

    • 8 on the Park at GVX

      842 N 4th St Ste 200 Columbus, OH 43215-1584

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am on the Condo Association Board for our development. Thrive Companies was the developer. We have been trying to get them to repair the areas in our development that is a construction issue, not a repair issue, i.e. crumbling mortar around all of the condos, rickety handrail down to main street, shift step to main street. We did a walk through with Thrive in November 2022, and passed on a transition study we paid for in April, 2023. I contacted their President over a month ago and they are stating that their attorneys are still looking into this. We need a resolution and we need a remediation for the safety issues.

      Business Response

      Date: 06/29/2023

      Hello,

      This is in response to complaint ID  ********. The transition study listed in the complaint was completed in May of 2023. The homeowner was told that there would be a response within 60-90 days following due to the need to review and walk the site with the builder, architect, engineer, and others. Also, this complaint is being filed against Thrive Companies, who is the developer, but is not the owner of the project. The owner is ***** ** ******* ** **** Thrive's legal team is continuing to review and have communicated those details efficiently and in a timely matter. Thank you.

       

      Customer Answer

      Date: 07/07/2023

      I am rejecting this response because: Thrive Companies was aware of the construction default in November 2022 along with the safety code violation and did nothing. Their response time is unreasonable given this extra information. To clarify, we are the owners of the HOA, but again this is not a repair issue but a construction default issue so the owner of the problem is Thrive Companies.


      Regards,
      ***** *****

    8 on the Park at GVX is NOT a BBB Accredited Business.

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