We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Airport

John Glenn Columbus International Airport

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airport.

Complaints

This profile includes complaints for John Glenn Columbus International Airport's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

John Glenn Columbus International Airport has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Advertised sale price of 9.99 for shirt on rack. Shirts were not marked individually. Refused to sell shirt at sale price when taken to register. Demanded payment of ***** saying that the price showing was for white shirt but red shirt was 35. I asked how I would know price and was shown barcode they had beside register. I told them that what they were doing was fraudulent and I would inform the bbb of their company practices. The told me to submit this file. I refused to pay the bait and switch price. I will upload images demonstrating bait and switch advertising.

      Business Response

      Date: 03/31/2025

      Good Morning,

      I wanted to respond to the complaint from ***** about "bait and switch advertising." It is common in any retail establishment to have multiple price points on one clothing bar. As shown in the photos you provided the $9.99 price point is in fact facing the white shirts that were on clearance for that price. On the back side there was/is a smaller 2x2 price point for $34.99 which is the price for the Championship shirt you pictured. We had to order a larger sign with that price point so we used what we had at the time. We apologize for the inconvenience this may have caused you. However the merchandise was signed correctly. If there is anything else I can do please feel free to reach out to me ******** the General Manager, i can be reached at ************.

      Customer Answer

      Date: 04/07/2025

      Sign was not present. Clerk told me that price was posted beside chase ********* Located 20 feet from display and not in view of public.  They are not accepting responsibility for not clearly marking price on product or display.  It was intentional in my opinion.  I accept their response that it was not intentional but I doubt their motives.  I would recommend physically visiting merchant to see if the have other non intentional products not marked with price with other adjacent products are marked on sale. In my opinion this merchant uses bad business practices

    • Initial Complaint

      Date:11/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/13/24, I attempted to park on the first floor of the long term parking garage. There were no available spaces. So I needed to scan out in order to go around the terminal and back in another entrance to access the other levels. This process is time consuming. I swiped my badge and entered the parking garage at 9:47am. I scanned out (paid via access card) at 9:48am. I received a bill for $6 for the 1-minute I was in the garage. This is unacceptable. Additionally, I attempted to contact the email address provided in the invoice (no phone number is provided), and received a 'message undeliverable' response. I sent them a message via their website "contact us" portal. However, I've not received a response.

      Business Response

      Date: 12/02/2024

      We have processed a refund for Mr. *********** which will be reflected on his ezPark account the morning of 12/3/24.

    John Glenn Columbus International Airport is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.