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Business Profile

Airport Parking Reservations

The Parking Spot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airport Parking Reservations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 2nd 2023 I made a reservation for an uncovered parking spot check in 05/22/2024 & check out 06/01/2024. Confirmation # *********. Cost $ ******, paid by credit card ending in 1595. On 06/01/2024 when trying to exit the property the machine said insufficient funds after scanning bar code given by company. No one was there to help me get out the gate, so I was forced to pay amount the machine said $174.16. Than gate went up letting me out. The charge card used ended 9686. There has been no way contact any live person only Tex options I have sent them two request over last 39 days to refund the $174.16 to credit card without any communication from theParkingSpot **************************************. Phone ***********. I told them I would be contacting you.

    Business Response

    Date: 07/15/2024

    Hello *****,

    While reviewing our guests feedback, I noticed your message and wanted to take a moment to personally follow up with you. Thank you for taking the time to provide us with your feedback and I want to apologize for any inconvenience this may have caused you regarding the service you received while checking out at our facility.

    Based on your feedback it appears that there may have been an error on our part while processing your parking charges. We have issued a refund on 7/14/2024 in the amount of $174.16 and have emailed you a copy of your receipt.  

    Again,I appreciate your feedback as your suggestions assist us to better meet and hopefully exceed your expectations as our valued guest. Moving forward please do not hesitate to reach out to me directly. I can be reached at ************, press option 0, ask for the manager on duty.

    Thank you,

    *****************************

    ***********************************

    Customer Answer

    Date: 07/23/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    *****************************

The Parking Spot is NOT a BBB Accredited Business.

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