Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 1/22/24 I purchased this subscription and thought it would help with my learning disability while I was in school, but I learned on the same day of purchase that it wasn't going to help me in school. I reached out to the company stating that I wanted a refund, and according to Wisconsin law, I have three days to request a refund; the company said they sent a link stating that I couldn't get a refund, and I wanted to know my rights.

• Initial Complaint

  Date:09/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have now attempted to cancel my account with Nimbus Note three times. Every year, they charge my credit card for their service. However, my account is clearly set to "Free Plan", and there is no billing history listed. There is also no way for me to change or remove my credit card. I have attempted to contact them each year to cancel the account, but they keep charging me, and every year, I have to go through the process of disputing the charge with my credit card company.

  Business Response

  Date: 10/08/2023

  Hi

  
  We canceled this subscription.

  Thanks
  

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue I've had with Nimbus started back on June 11, 2022. I subscribed to use Nimbus Note for $60 per year. Within 30 days I realized this program was not going to work for me. I promptly contacted Nimbus regarding a refund and to cancel my subscription. I received a response on June 16, 2022 that I agreed to the terms which indicate no refund. Fast forward to May 19, 2023 and I received a paid invoice from Nimbus for another $60 for another year of service. I again promptly receached out to contest this charge. On May 20, 2023 I received an email that the subscription has been cancelled. On May 23, 2023 I sent another email stating I have not received the refund of $60. On May 25, 2023 I received a response that Nimbus will make a refund in the coming days. We are now almost a month after that email and I have yet to see a refund for the $60. I am very disappointed in this company. That they would not refund my purchase when used less than 30 days, that they didn't actually cancel my subscription when I first voiced that I would not be using their product, that they charged my credit card, and that they have not refunded my money as they said they would. I have documentation of all the emails that have been exchanged.

  Business Response

  Date: 06/29/2023

  Refund was processed , before you issued the mail

  See attached.

   

  Thank you

  Customer Answer

  Date: 06/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is accepted.  I would like to make a note regarding the communication response from Nimbus - Yes a refund was made but it was only after the emails were sent.  I sent the complaint to the BBB, and informed Nimbus of such, on June 23, 2023 and did not receive the refund to my bank until June 26, 2023. 

  I appreciate the refund though I didn't appreciate that it took a month to get this resolution.  
  
  Regards,
  
  ***** *****