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Business Profile

Security System Monitors

Gillmore Security Systems Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2024, I engaged Gillmore Security to install an access control system for our facility The contract, including specific parts was signed in July. The install has never been completed, and the company has been ignoring our concerns for months - we had to involve DMP, the manufacturer of the product they put in, in order to get a response. Despite all of this, Gillmore has not put in all of the components on the quote, or standard of professionalism. Although some things were questioned whether or not Gillmore had included in the quote, we offered over a month ago to pay whatever it costs to get this done. Noticing errors, freezing screens, false fire alarms, false burglar alarms, we have tried many times to have this resolved to no avail. In one conversation, Tony, the operations manager, called me a liar and that I had done things I had not done to my boss in a recorded phone call. These statements are verifiably false and defamatory. The company has not apologized, but doubled down, almost as if they are trying to hurt me specifically for other reasons unknown. After various troubleshooting methods, I finally decided to check the voltage, given only 1 out of 3 power supplies were given. The voltage was more than twice lower the amount allowed per manufacturer specs. Upon giving them this information as a tool to help, they have harassed me to no end, implying I am incapable of reading the spec sheets. Despite this, I documented the voltage, and when the incomplete system froze 3 times this week, I filed a complaint with TMA about the way this was handled, which in my view was very unprofessional. When their tech confirmed I was right, that the voltage was out of spec, likely leading to our issues, I was again blamed. They cancelled service without notice at first, stating they expect us to pay for everything (over $8,000) for a non-functional system they never finished, including future service. They damaged our front door by using the wrong part.

    Business Response

    Date: 02/17/2025

    Since the original complaint was submitted, Gillmore has taken proactive steps to address the customer's concerns. These efforts include scheduling a phone conference with senior leadership from both companies, dispatching technicians to the customer's site on two separate occasions to resolve system-related issues, and most recently, sending two emails to request updates on any outstanding concerns or ongoing issues. To date, we have not received any feedback regarding unresolved matters or identified deficiencies.

Gillmore Security Systems Inc. is BBB Accredited.

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