We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Pat's Automotive And Tire LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/2/24 our van was towed to this business to have used transmission put into it, assured by *** he had had no problems with this method. By 8/9/24, he called us informing us it was done. After picking up, car came back with exact same problem & after paying $1200.00. I returned van to him timely,(as there was a 30 day warranty). From then on, *** had car approx. 2 months. Kept seeing car being moved in his lot (transmission only slipped in reverse), once seen hatch open in van. Went in to business at least couple xs a week, but was told, he had it done but had to test drive it. This kept going on and on. Finally he released car to us. We actually found out he had driven car to pick up parts under our insurance. This was scary. When we got car back, once again, it did same thing. Feel we paid $1200.00 for nothing. Never got to drive car again. Now at a transmission shop. They will verify if transmission has ever really been changed.

    Customer Answer

    Date: 11/10/2024

    22529635 Information...

    I enclosed screenshots of texts back n forth.

    Receipt came up missing

    Customer Answer

    Date: 11/10/2024

    22529635 Information...

    I enclosed screenshots of texts back n forth.

    Receipt came up missing

    Customer Answer

    Date: 11/25/2024

    *****************************
    Nov 13, 2024, 12:05 PM (12 days ago)
    to info

    I have received word from other source that transmission was never pulled out.  Will call u soon
    *. ******
    Sent from my iPhone

    Customer Answer

    Date: 11/25/2024

    November 17, 2024

    *** *********
    Pats Automotive LLC
    ***********
    Circleville OH 43113

    Dear ***:

    As you know, on 8/2/24, our van was towed to you by Fletchers
    Towing, as it was agreed you would replace the transmission in
    my van, a 2005 Chrysler Town and Country for the agreed upon
    price of $1,200.00.
    I was told the repairs were finished, and I picked up the vehicle
    but, before I made it home, the transmission was continued to slip
    in reverse. I tried several times over a few days and texts, I finally
    reached you. You told me to return van to you once again and you
    would get another used transmission and put in again. Time
    loomed on for over month and a half, (I had visited shop several
    xs to be told, u had to test drive it). I came in with my daughter
    couple weeks later and was finally handed the keys, telling me it
    was done.
    Once I got it home, transmission slipped in reverse again,
    exactly same as it did 8/2/24.

    After failing to reach you, I texted u to let you know problem, told
    u I wouldnt bring back to you.
    I decided to take the vehicle to a regular transmission shop,
    Severance Transmission, in *************, ****. Upon pulling

    transmission,the technician at Severance examined the vehicle,
    they were able to determine that, contrary to you having told me
    my van was repaired and my having paid you $1,200.00, for
    installation of a used transmission x 2, the transmission currently
    in the vehicle had not been removed at all and had original one in
    it. This is crazy. I now have pictures of where u tried to mark it to
    make me think u changed it! A joke!
    ? I try to support small, local businesses as much as possible,
    but after having paid you for work that hadnt been done and
    my inability to reach you to discuss the matter, my first
    inclination was to file a legal claim with the court. However,
    after giving it more thought and because of our previous
    satisfactory business relationship, I want to offer a
    compromise. If you will agree to refund the $1200.00, that I
    paid you for the work that wasnt done, I will refrain from
    taking the matter any further.

    I really hope we can resolve this matter, mainly because we have
    had such a good working relationship in the past and I respect
    your position as a local small business owner.

Pat's Automotive And Tire LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.