Reviews

Review Details

• Review fromSteve R

  Date: 02/15/2025

  1 star
  I ordered 2 items from them 0n 2/1/2025 before they updated the DC Shop. After about a week I reached out and asked if there is an issue with my order because it still didn't get shipped. They told me they have to do some research and will get back to me in 2-3 business days. They never got back to me and never responded to follow up questions. Out of desperation I wrote to the email from before the update and the very friendly guy told me that my items will be shipped after 3/7/2025. I am so thankful that he told me that because the new support team doesn't care at all how it makes you feel when you spend $150, your item never gets shipped and nobody tells you why. I am really disgusted by that behavior. I spent a lot of money there in the past but as of right now it seems like I won't buy from them again. Fingers crossed that I will really get my items in March. The website still says the specific item is in stock and will be shipped within 2 days. The least they could do is ship my stuff out ASAP when they have it in stock and apologize which still won't be enough to make me even consider ordering from them again. Never has a business treated me like that. It's a shame! Thank you, A. for helping me out and calming me down. To the new support team: No comment.

• Review fromChris L.

  Date: 11/20/2024

  1 star

  Chris L.

  Date: 11/20/2024

  Horrible business, items shown on website do Not represent what will be received. I ordered a sweatshirt / hoodie. There were 2 colors to choose from. What I received was a color that wasn't even offered on the website. Customer service is non existent, there is no way to contact someone to resolve problems. If you would like to return the product that you didn't order, they want you to accept a partial refund for their mistake. I will Never purchase from this company again. They misrepresent the items they sell and will offer no help to fix their own mistakes. BUYER BEWARE

  Snow Commerce LLC

  Date: 11/21/2024

  HI ***** - We are so sorry that this happened. We reached out to our amazing CS team to review any incoming interactions you had with the team for coaching purposes and were not able to find any communication under the email provided. However, we were able to find your order and show that you received the wrong color shirt in error. We have gone ahead and issued you a full refund for this order. We sincerely apologize that your email/contact was not responded to. I have asked one of our customer service team members to reach out to you with an additional discount code for a future purchase. Please allow your refund time to process (generally 3-4 business days depending on your financial institution). We sincerely appreciate your order, and your feedback - and hope you will place another order in the future.Have a great rest of your day and a Happy Holiday season!

• Review fromJanna B.

  Date: 01/05/2023

  1 star
  Business is fraudulent. Have emailed numerous times in regards to a return label needed. Only automated responses and no way to access the supposed return label on my order tracking section. SCAM. Stay away from this company at all costs! I’m filling a claim against them and demanding a refund. Legal action will take place.

• Review fromLenor M

  Date: 01/05/2023

  1 star
  Placed an order on December 18 and it’s January 5 and still not received. Have contacted and they keep telling me it’s coming but still not received.

• Review fromJohn H

  Date: 12/31/2022

  1 star
  Worst customer service I have ever had.Tried chat and was kept waiting forever with no response.Sent numerous emails and only received basic response that they received them and issued ticket numbers

• Review fromMindy N.

  Date: 12/19/2022

  1 star
  Horrible company. I placed an order a week ago. Was supposed to ship days ago. I have tried emailing and chat with no success. All bots an no one gets back to you. My card was already charged but item hasnt shipped and order is saying unfulfilled. Order was guaranteed by Christmas according to website and I ordered way before the cut off date. I want my item or a refund. This was supposed to be a Christmas gift and this is a shame you can't speak to someone!!

• Review fromAlexis H

  Date: 12/07/2022

  1 star
  Trying to return some items that I don't want/ trying to cancel and get a refund on 2 other items in that order that still have not arrived. DON'T USE their Chat option. I have LITERALLY been waiting for "Someone to respond shortly" for over an hour and a half. I sent an email to them since apparently their Chat doesn't appear to be actually functional, so we'll see how that goes when they respond. For a company that supplies the official merchandise for so many TV shows and TV networks, their customer service is the absolute worst. If ANYTHING goes wrong with your order, good luck getting in contact with anyone. This company is giving of Scam vibes. These TV Networks should reconsider who is representing their merchandise distribution. This has NOT been a positive/ easy experience so far.

• Review fromKim T

  Date: 11/22/2022

  1 star

  Kim T

  Date: 11/22/2022

  On Yellowstone TV Shop website it states Snow Commerce is solely responsible for merchandise that is purchased. I have ordered over $300 worth of merchandise in last week. Have never received the items and have not yet received a refund. No phone to call. No human being to talk to. Only auto “bots” on chat that can’t do anything. Emailed numerous times with basic response and multiple ticket numbers but to date they have not resolved my issue. They have now stopped any communication and I feel I have been defrauded and scammed. I will be calling my credit card company to file a complaint. I will also be contacting the ** state attorney general’s office to file a formal complaint. I also will be warning my family and friends via social media about purchasing anything from the Yellowstone TV Shop. This is obviously a fraudulent company. Their customer service is non existent.

  Snow Commerce LLC

  Date: 11/30/2022

  Hi *** - We are so sorry that you are not happy with your order. We show that your order part of your order contained a sweater that was on preorder status with an estimated date shipping date of 11/22. This is actually in shipping with an expected arrival date of 12/2. The remainder of your items were not in stock and a refund was provided for those items. We show that an explanation was provided on 11/23 regarding the preordered item, the refunded items, and the attempt to use a coupon code during a time when the code was not active or available. Here is a recap of this conversation:Hello ***, Thank you so much for your recent order from Yellowstone Shop. Your concern has been escalated. We do apologize for any frustration that this event has caused. We appreciate that you have placed an order with us and we value you as our customer. Upon further review, unfortunately, we are currently out of stock of the following item(s): Order Item: Yellowstone ****** Ranch Logo Cloth ************** Item: Yellowstone ****** Ranch Logo Cloth Vest - XXL We have refunded you the amount of the item(s), which you should see as a credit back to your original method of payment in 5-7 Business days. As for the remaining item, this was noted as a pre-order on the item description page. Estimated to begin processing in early Dec. This is why the item has not shipped. Once it goes into transit a tracking information update will be sent to your email. Order Item: Yellowstone Barn Holiday Sweater - Multi / XL Lastly, the $20 off $100 discount promotion was active Nov. *****. With your order being placed on Nov. 14, our system will not allow this promotion to apply to your order. We apologize that this has happened and value your order with us. Please accept this coupon code YS20-9846 for 20% off your next order. If we can answer any additional concerns please let us know.***********We understand the concern with being refunded when items are not available - we do make every effort to ensure orders are fulfilled as quickly as possible. In this case, we were not able to fulfill part of your items, so we immediately issued a refund back to your original method of payment. We sincerely appreciate that you have placed an order with us and deeply apologize for any inconvenience that you may have experienced with this ordering process.

• Review fromSusy O

  Date: 10/25/2022

  1 star
  I placed an order for $101.96 on Motor Trend Store website on 8/26/2022 and have never received order despite MANY attempts for communication regarding order. At first I received replies: the order in progress, looking into it, then nothing. I am still trying to get order or money back! Extremely mad!

• Review fromJim B

  Date: 10/19/2022

  1 star

  Jim B

  Date: 10/19/2022

  Poor customer service and poor communication. Ordered a shirt and 2 hats from History Store. Shirt arrived in 4 days. Two weeks later I inquired about the hats, was told I had to wait, normal processing time, 7-10 business days. Few days later a package arrives, not my order. From here communication gets worse and worse, now, no response. Approaching two months since my order was placed. I easily see why there are such poor customer ratings.

  Snow Commerce LLC

  Date: 11/30/2022

  Hi ***- We are sorry to hear that you had a poor experience with ordering our hats. The hats tend to take a longer time for processing than shirts due to the embroidery details. We apologize that you received the wrong hat initially and show that we were able to get a replacement out to you that was delivered as of 10/27. If you did not receive a correct replacement, please reach out to us and we can get that corrected. In the meantime, we have also issued a refund for the incorrect item you received previously. Please let us know if there are any other issues!