Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have placed an order for a knife online on 4/28/24. My order has posted in my checking account and I have yet to receive a tracking #. I have called the Customer Service number and I have given them my order number and no one knows anything about it. The order # matches the company’s number sequence and no one knows how to find my order.
Business Response
Date: 05/15/2024
*** ***** entered an order via our website. During the entry process he entered his city and state as ******* ****** **.
The city and state should have been entered as ****** ****** ** with no comma between ****** and *****. The entry of the comma caused the order to import incorrectly into our system. To correct this issue involved our IT team finding and correcting the system code for this order.
*** ***** was corresponding with our customer service department via email on May 8, 2024, however he gave his name as ***** ***** instead of **** ***** as he entered on his order. This too played a part in the delay in locating his order.
As of Saturday, May 11, 2024 5:01PM *** *****'s order was delivered via FedEx tracking number ************.
We strive to provide quality service to all our customers and hope *** ***** understands unusual circumstances led to the delay in receiving his order.
Sincerely,
Havalon
Customer Answer
Date: 05/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *****
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