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Business Profile

School Furniture

SchoolOutfitters.com
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jessica E

    Date: 09/30/2022

    Jessica E

    Date: 09/30/2022

    I ordered 4 sets of headphones on 09/03/2022. They promptly processed my payment. Then I waited. And waited. I inquired on 09/14/2022 and was told my new ship date was 09/22/22. That date came and went. I inquired again on 09/29/22 only to get an email this am saying that my 1 (single????) headphone would ship on 10/28/22. I understand that there are covid related delays. I want to know why no one thought to send an email that the order would not be fulfilled for 60 days. If you do not have a product and have no idea when you are getting it back in why is it available on their website? Why did I have to chase after customer service to find this out? I have asked for the order to be refunded. I will be placing the order elsewhere and will never order from them again. Customer service and communications matter.

    SchoolOutfitters.com

    Date: 10/04/2022

    While supply chain issues caused and impacted the lead time of the headphones it is our process to proactively provide updates on orders that are delayed. In checking into this order that process did not work as expected and we are reviewing the cause to prevent it happening in the future. We have cancelled this order per the customer request and refunded them in full.

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