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Business Profile

Respirators

Pediatric Products LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Respirators.

Complaints

This profile includes complaints for Pediatric Products LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pediatric Products LLC has 2 locations, listed below.

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    • Pediatric Products LLC

      106979 McSwain Drive Cincinnati, OH 45241

    • Pediatric Products LLC

      10999 Reed Hartman Hwy Cincinnati, OH 45242-8331

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family was given a nebulizer at our pediatrician. My insurance fully covers durable medical products so I didn't expect any issues. However, after my insurance paid Pediatric Products and I also paid my portion owed to them, they continue to balance bill me for an additional amount based on what the insurance said was not allowed. My insurance states that balance billing is not allowed, but Pediatric Products claims the "contract" that I was forced to hurriedly sign in the checkout line of my doctors office entitles them to balance bill me. I have been trying to resolve this with them and my insurance for almost 2 years and they are threatening to send me to collections. I would like for them to accept my insurance's determination of my costs as final and adjust my bill so they are not billing me beyond what my insurance allows and what I have already paid.

      Business Response

      Date: 12/21/2022

      The Patient's father freely and knowingly signed an agreement that clearly states that if the insurance does not pay for any reason, they are responsible for the bill.  That said, the root cause of the problem stems from their insurance (CIGNA) who admittedly made a mistake, but even after 1 year, the have yet to correct the issue.   Their inaction forces us to bill the patient.

      Customer Answer

      Date: 12/27/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      Please place my account on hold and stop the phone calls threatening to send me to collections while we wait for CIGNA to respond to my request. 


      Regards,

      ******* *******

      Business Response

      Date: 12/28/2022

      Please let us know when you make contact with Kimberly R at CIGNA.

    • Initial Complaint

      Date:09/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a nebulizer through Xpress Nebs. It stopped working within 4 months of use and we are still being billed monthly for a product that does not work.

    Pediatric Products LLC is NOT a BBB Accredited Business.

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