We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rent to Own

Rent A Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rent to Own.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MY FRIEND SISTER ***** ******** , **** ******* **, ***** IS 67,6 YRS OLD DISABLE, I WHEN WITH HER TO PAY UFF RAC, LAST MONTH SHE WAS TOLD SHE HAD 2 PAYMENT KEFT OF LESS THE 230 TODAY SHE WAS TOLD 558, YEA SHE GOT UPSET THEN A LADY CRUSED HER OUT TO, THEY BEEN TAKING MONEY OUT OF DEBIT CARD WITH OUT TELL ** *****. ENOUGH ABUSE,

    Customer Answer

    Date: 05/02/2024

    They gave me receipt yesterday and 2 yrs on payment which I told her she has many missing payment only owe one more month 170 and she stated a wrote that 558. I disputed this and was rudely called a b***h old lady,, I have over paid. she taking out unauthoize money out of my debit card, She a new store manager, And the other new lady told me excuse the worf that she will f**k me up B***h, I inforded both of them I will report to their boss and BBB, 

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 2, 2023 I paid a down payment of $30.84 to Rent-a-Center for a mattress and base. They ended up not bringing it when they said they would, multiple days. I asked for a refund and the gentleman working said the manager would have to do it. I came the next day and spoke to the manager and she said it was done but I had to wait a couple of days. 2 weeks later, I still didn't have my refund. She told me to contact corporate I.T. I called them and a man said ***** would call me back about my refund., the was a week and a half ago and no one has called. I want my money back.

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on or about Oct 18 I conceal an order for a bedroom set. I conceal and RAS stated they refunded back my money $153.98, I have been to their store with my back statement and they refuse to even look at it stating i got my refund, I have witnesses even today Dec 11, 2023 with my bank statement manager Mr. H***** again he wasn't even going to look at my statement refusing to refund me my money that they gave to me, I have spoken w my bank and to date RAC at 2010 Ferguson rd 45238 ###-###-####. I have been a good customer always paid my payment on time, And know they refuse to return my refund, I am 67 yrs old disabled and only income is SSDI/retirement. Please help me get my money. I had to pay someone for a ride to date $60,

    Business Response

    Date: 12/29/2023

    Hello,

    We completely understand *** ******** concerns and sympathize that this has taken the amount of time it has to resolve.. We did complete the refund at the store level. The transaction did post at the store level showing the money refunded to *** ********** card. After some time of not showing on *** ********** bank account, we pushed the complaint to our finance office. Our finance office was not able to pull the transaction on their end. When we discovered this we called *** ******** to let her know that we would go ahead and do a cash refund to her in person at the store to resolve the matter. We appreciate our customers. *** ******** is an existing customer and has completed business for many years with us. We apologize for any inconvenience we may have caused her, and we hope that she will continue to do business at her local branch.

    I have attached the first transaction that was completed at the store showing a refund to her card. I have also attached the refund that was done in cash to *** ********.

    Warm regards,

    Shannon S******** Regional Director

Rent A Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.