Complaints

This profile includes complaints for Towne Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Towne Properties

  1055 St. Paul Place Cincinnati, OH 45202-6042

  
• 

  Towne Properties

  998 Meadowland Drive Cincinnati, OH 45255-4410

  
• 

  Towne Properties

  135 Garfield Pl Cincinnati, OH 45202-5724

  
• 

  Towne Properties

  8675 E Kemper Road Cincinnati, OH 45249

  
• 

  Towne Properties

  6915 Lynnfield Court Apartment 120 Cincinnati, OH 45243-1763

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a condo in the property Towne has been managing. They have not did any good faith effort to reach me forget about not communicating to start with. I am talking about the condo fee raises. Now, when I proactively reached about a recent condo fee check that’s not accepted by the address I have been sending for years. They pointed me to a debt collector. Which has put me in a very unfair position. I need 4: 1) communicate 2) include me on regular board meetings 3) do basic reach out when a payment is different 4) I should not be paying late fees, penalty, legal fees

  

  Business Response

  Date: 04/15/2025

  In order for Towne Properties to respond, we need a location for ***** ******.  The name of the Condo Association and address.

  Thank you.

• Initial Complaint

  Date:02/03/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This new management company took over back in November of last year. Since then, management has not been doing what they’re supposed to in regards to making sure the property is being taken care of and tenants needs are being serviced. Management is IMPOSSIBLE to get a hold of, by phone and email. The upkeep of weekly and monthly cleaning services have been non existent. The hallways are filthy and have not been cleaned since October of last year and that was from the prior management company. When it comes to the outdoor trash/dumpsters, there has been several of times that the trash was beyond overflowing in the dumpsters to the point I couldn’t even take my trash out, I literally had to keep my trash in my house because it was that full. Also, there has been no exterminator here which this service is in my lease. This management company is failing to meet expectations on all levels and it’s not right.

  

  Business Response

  Date: 02/11/2025

  Towne Properties would like to respond to this complaint.  However, we need a location (name of community and/or address) in order for us to properly identify the location.

   

  Thank you.

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The address is *** ****** ***** ***** ********* ** *****
  
  
  
  Regards,
  
  *** *****
  

  

  Business Response

  Date: 03/28/2025

  March 28, 2025
  
  Thank you for bringing your concerns to our attention. We take resident feedback seriously and strive to provide a well-maintained and comfortable living environment for all.
  

  Since taking over management in November, we have implemented regular cleaning, maintenance, and pest control services. Hallways are cleaned bi-weekly, and our preventative pest control team services all units quarterly. Additionally, our maintenance team ensures that trash around the dumpsters is removed every other day.
  

  We sincerely apologize if there has been any lapse in service or miscommunication. If you are experiencing any unresolved issues, we encourage you to reach out to our team directly at ###-###-#### or via email at ****************************, so we can address them promptly.
  

  We appreciate your patience and look forward to working with you to resolve any outstanding concerns.
  
  Angela S****, Regional Vice President
  Towne Properties/****** District Office

  
  

• Initial Complaint

  Date:01/15/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have experienced numerous ongoing issues with Towne Property, ranging from structural problems (which I have documented reports for) to them deleting maintenance submissions on the RentCafe portal. They've also fined me for late fees when the portal was down, preventing me from submitting payments. The most recent issue is especially frustrating and disheartening. Towne Property had a commercial light and camera setup connected to my electrical system, which I have been paying for years. This is not a regular light; it illuminates the entire block. Despite my repeated complaints, Towne Property only took action after several complains and months. None of the action included reimbursement or guiding me how to get reimbursed. They just say that the HOA has to approve it and never talk about it again. This has been going on for over 6 months. I have all the proof.-**** ******, my electrician, their electrician, videos and pictures but they never even asked to see it. They just want me to take the loss. As a single-income woman, I feel they may have assumed I was an easy target. It's incredibly disheartening to be treated this way. At one point, I had to take on a second job just to keep up with the utility bills. Additionally, I was the only resident required to file a police report in order to access footage from the camera, even though I was the one paying for it. Every other resident was able to simply request footage, but I was told that filing a police report was necessary to view something I was funding. I'm sure they'll try to shift the blame to the HOA, but it was Towne Property, not the HOA, that insisted I file a police report before I could access the footage. If they’re always going to point the finger at the HOA, maybe they should let the HOA handle these issues directly instead of doing it for them and then refusing to take any responsibility later. Basically Towne stole from me by fraudulently having me pay for the lighting and cameras.

  

  Business Response

  Date: 02/03/2025

  1/30/2025
  Response to BBB complaint lodged by **** ******
  
  Towne Properties and the condominium board are making active efforts to address the structural issues impacting ****** condominium and others. I personally started driving progress for this project when I was made aware of it. To date, all condominium owners except for **** have provided the structural engineer with prompt access to their condominiums. **** and the other condominium owners were informed on December 16, 2024 that the structural engineer would need access to their condominiums very soon. We were able to arrange access to the other condominiums on December 23, 2024. **** first asked that we wait until after the new year to access her condominium, to which the condominium board and I agreed. When I followed up with her on January 3, 2025 to schedule access to her condominium, **** told us that she now would not grant access until February.
  
  I am not familiar with the deletion of any maintenance requests.
  
  Towne Properties always accepts payments from condominium owners. I am not familiar with the portal having been down, but multiple methods of payment are accepted that do not require portal access.
  
  When I was informed in mid-December 2024 about ****** concerns regarding the light and camera, I took immediate action by getting approval from the condominium board to engage an electrician to look into the issue and make any corrections needed. The electrician fixed the issue within a few weeks. During my conversation with **** about this, I asked her on 12/20/2024 how much money she is seeking for reimbursement. She declined to provide a dollar amount, saying that she wanted to review her bills to determine a fair figure. I asked her to send this to me once she was ready to share it. To date, I have not received this from her.
  
  I was not involved with any conversation about a police report. I am not familiar with any reason that a police report would be applicable for a request to review the association’s video footage, but this is not a matter that would involve the management company.
  
  Jeff N*****
  Association Manager for Rose Hill Condominiums
  Towne Properties
  

  
  

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  More than 2 years ago, Towne Properties setup their HOA Website Portal to support document distribution for our HOA at *** ******* ** ******* *****. Two of the documents to be provided access to, were the monthly HOA Board Minutes and Financials. After a HOA Board Meeting, the HOA Minutes and Financials for the month were uploaded to the Towne Properties Website Portal of the HOA and only the HOA Board was granted access to the two documents since they had not yet been approved. At the following HOA Board meeting when the Minutes and Financials were approved, additional access should have been given to the HOA Owners and Legal Owners (condo Owners who rented their condo for example). Unfortunately, this simple routine is not being done, denying access to these documents by the Owners and Legal Owners. Over these last two years, I have repeatedly requested that access be given, but repeatedly, no action has been taken, even after contacting the HOA Board and the Towne Properties community manager, Judy M*****, and filing complaints with Towne Properties through the Website Portal. Eventually, at some apparent random time, access is given. How does Towne Properties management justify this ongoing lack of performance by their employ(s) to do a routine task of setting the access rights to these documents for the HOA Owners and Legal Owners?

  

  Business Response

  Date: 01/23/2025

  Re:  **********
  
  
  Regarding the concerns of *** ****** on the posting of information on his association’s online portal; there was, in fact, a delay due to a clerical matter which included a change of the administrative staff for this community.   This has been resolved and the information is current through the month of October 2024.  At the January meeting, the Board will formally approve the November meeting minutes and December financials, after which they will be posted on the online portal.
  
  To ensure continuity of this process, I have instructed our office manager to ensure the reports are being posted routinely.
  
  We appreciate this matter being brought to our attention.
  
  Will B*******
  Regional Vice President
  Towne Properties

  Customer Answer

  Date: 01/24/2025

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  As you can see from the attached, the HOA Approved Minutes for November and December and the HOA Approved Financial Statement for December are not available on the Towne Properties HOA Portal website for HOA Owners and Legal-Owners.  This is an ongoing issue with access to these documents.  I hope the new staff can be educated to perform this simple monthly task in the future.Better Business Bureau:
  
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:10/18/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in a neighborhood with very high HOA fees and absolutely next to no work being done as requested unfortunately. One of many items is there is not an outdoor light operating on sidewalk light posts throughout the community which makes residents feel unsafe to be out after dark. As a result, I had the expensive bike rack stolen from my SUV parked in the driveway this week. I went to local police to file the incident and was notified by the police that the neighborhood I live is getting drastically worse in the dark with no functioning outdoor lights. Also for years I’ve notified the HOA about the private drive through the community is in total disrepair and unsafe to drive and dangerous to ride a bicycle. It’s been reported by many homeowners without a single response unfortunately.

  

  Business Response

  Date: 10/31/2024

  October 30, 2024 
  
  Dear *** *********, 
  

  We are in receipt of your letter dated October 23, 2024 regarding the concerns of *** *******, *** ******** ****** in **** **** Condominiums. 
  

  While we acknowledge and can appreciate *** ********* concerns, unfortunately, the lights he is referring to are owned by the ******** ***** Apartments and located on their property. We have notified them on numerous occasions regarding the lights and for a few days, they were operational before failing once again. The association turned this matter over to their legal representative in an effort to have the lights repaired. These discussions are ongoing but as of this time have not been resolved. 

  His reference to the private drive is also a matter in the hands of the association's attorney. Regarding *** ********* concern of lack of notification concerning these items, there is a meeting tonight, October 30, to review this information with the owners of the association. Notification was sent to all owners on October 8, 2024, informing them of this meeting, which will also be attended by the association's attorney. 
  

  We will continue to pursue these concerns. However, as I mentioned previously, the lights are not owned by the association or on their property, therefore we cannot force ******** ***** to make the necessary repairs. 
  

  We will continue to notify the owners of **** **** regarding the status of these items. 
  

  Sincerely, 
  
  William B******* 
  Regional Vice President, Towne Properties 
  

  
  

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely the worst hoa we have ever dealt with. They change the hoa rules without approval. They will attempt to foreclose on your home if you do not comply. Now they are making us pay $50 to get them to approve an exterior “home improvement”. Hoping some congress passes laws to limit hoa powers and put them in their place. Won’t ever buy in an HOA ever again. Towne properties has single handedly ruined our experience with hoa’s. I’ll be voting to go back to vertex at the next meeting. I was behind less than $1200 but due to ignorant claims that were not part of the bylaws I signed when I bought they claim I owe them over $12,000 and forced me into bankruptcy. They tried to make myself, my wife and our 5 kids to be homeless over $450 per month trash can violations. That rule was not in place when I bought nor was Towne properties in any control. Not even sure how they got to be in control. How can they foreclose on my $500k home over literally less than $1200?!?!

  

  Business Response

  Date: 09/12/2024

  RE:  BBB ID: ******** 
  Complainant: ***** ****** 
                            *** **** ***
                            ****** ** *****
      ******.****************
  
  Respondent: Towne Properties Asset Management Co. 
  
  In response to *** ******** concern submitted to the BBB on September 5, 2024, it’s important to clarify a few points. By choosing to purchase a home within the ***** ******* community, *** ****** automatically became a member of the ***** ******* Community Association, Inc. This means he is bound by the community's Declaration of Covenants, Conditions, and Restrictions (CC&Rs), commonly referred to as the Governing Documents. While some homeowners may disagree with certain rules, by buying a home in this community, they agree to comply with them.
  

  It should be noted that the Governing Documents were established by the Declarant, The ***** Company, before any homes were built, not by Towne Properties. Towne Properties was engaged by the ***** ******* Board of Directors as the Managing Agent, responsible for day-to-day operations and implementing directives from the Board. Towne Properties does not control the Association; that authority lies with the Board of Directors.
  

  Regarding *** ******** claim that the HOA restrictions changed without approval, it’s important to point out that the Governing Documents can only be amended with a 75% affirmative vote from the lot owners. The Board of Directors does have the authority to create policies that clarify or expand on existing restrictions, but these policies can never contradict or change the restrictions outlined in the CC&Rs.

  Article 5.1 of ***** ********* CC&Rs clearly states that each homeowner is responsible for an annual assessment that covers the maintenance and upkeep of the community’s amenities and common areas. Homeowners cannot opt out of paying this assessment simply because they do not use the amenities.
  

  Since purchasing his home in ***** ******* in March 2021, *** ****** has refused to pay the annual assessments. Additionally, he has ignored Article 8.1.5, which covers trash disposal, and Article 7.3.15(c), regarding basketball goal placement. Contrary to *** ******** claims, these rules were part of the Governing Documents he signed and agreed to when he bought his home.
  

  *** ******** continued non-compliance led to numerous notices regarding unpaid dues and violations. After the third notice of non-compliance went unanswered, the Board of Directors began issuing fines in accordance with the community’s Enforcement and Fine Policy, which *** ****** had been provided with multiple times. Over 14 notices, including many sent via certified mail, went unanswered and were never disputed (as per Article 9.10). As a result, his outstanding assessments, late fees, and violation fines grew far beyond the $1,200 he claims to owe. It’s important to note that these balances are owed to ***** ******* Association, not Towne Properties. A lien was placed against his property on October 1, 2022, which he also ignored.
  

  As unpaid assessments, late fees, violation fines, and legal fees continued to accumulate, the Board of Directors had no choice but to invoke Article 5.10, Non-Payment of Assessments. This allowed the Association to pursue foreclosure, which they did on October 2, 2023, one year after the lien was filed.
  

  After being served with the foreclosure notice in December 2023, *** ****** contacted our office to request a reduction in late and violation fees for a settlement. Since these funds were owed to the Association and not Towne Properties, the request was forwarded to the Board of Directors. While the Board declined to reduce the late fees, they were willing to reduce the violation fees as part of a settlement. However, *** ****** once again failed to respond or settle the matter.
  

  In conclusion, *** ****** had multiple opportunities over the past 2.5 years to address his delinquency and violations. His failure to do so is the reason he claims he, his wife, and five children were almost homeless and forced into bankruptcy, not the actions of the Association or Towne Properties.
  

  As such, Towne Properties cannot refund monies that were never collected or owed to our company.
  

  
  

• Initial Complaint

  Date:08/19/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Towne Properties DBA ***** *** breached leasing contract by removing personal property from tenant apartment and employees of ***** *** took items to their personal homes. Notification was not given to tenant prior to removal of items and items were not stored per lease. Employees entered residence with authority given by Property Manager and told to remove items. Employees only removed items of value from the premises. Notification was not given and items were not stored per lease. Lease was paid through July 31, 2024. Items were removed from apartment on between July 25th-26th. Tenant had not vacated or turned in keys. Tenant is seeking compensation for items not returned and time (ie: filing police reports, time off work, and travel expenses).

  

  Business Response

  Date: 08/26/2024

  Management received a 30day written notice to vacate (attached) for 7/24, unit was checked after the vacate date per notice and keys for apt/mailbox etc were found left on the kitchen counter as if the unit had been vacated. Upon discovering on 7/27 that resident was not completed moving out some items had started being removed for trash out however items of concern and claimed to be removed were returned.

  Compensation was provided in the amount equal to 1 months rent. Per our notice to vacate policy a 60day move out notice is required and only a 30day notice was received. Resident claimed to have in error put the wrong vacate date and should have been 8/31. We agreed to either waive August rent to stay through 8/31 for proper notice or if continuing to vacate by 7/31 we would waive the additional month of rent charged at move out for improper notice. This was offered as compensation for the inconvenience, miscommunication and any items felt unreturned. Keys were returned on Monday 7/28 and will not be charged an additional month of rent for improper notice. 

  Sarah H*******, Regional Vice President

  Towne Properties/******** **** Apartment District

   

  Customer Answer

  Date: 08/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The dates are irrelevant to this complaint. The issue is the removal of a tenant’s personal property without meeting the requirements of state law and company policy.
  
  Regardless of whether the lease was complete, the dwelling abandoned, or the tenant evicted, ******* law addresses the responsibility of the landlord to return the property. Per ******* State Law:
  ******* Code Title 32. Property § 32-31-4-3
     --Sec. 3. (a) If a tenant has failed to remove the tenant's personal property under section 2 of this chapter, a landlord may deliver the personal property to a warehouseman or to a storage facility if notice of both of the following has been personally served on the tenant at the last known address of the tenant:
       An order for removal of personal property issued under section 2 of this chapter.
       (2) The identity and location of the warehouseman or the storage facility.
       (b) At the demand of the owner of the exempt property, the warehouseman or storage facility shall release the exempt property to the owner without requiring payment from the owner at the time of delivery.
  

  ******* Code Title 32. Property § 32-31-4-5
       --Sec. 5. If a tenant does not claim the tenant's property within ninety (90) days after receiving notice under section 3 of this chapter, a warehouseman or storage facility may sell the property received under this chapter under IC 26-1-7-210(b).
  In this case, the company failed to provide the required notice before removing property as required by ******* Code Title 32 Sec 3. Notice of intent to remove property was not personally served or sent to the last known address of the tenant. In fact, no attempt was made to contact the tenant even though keys to the property had not been returned. Also, the property owner did not take items to a warehouseman or storage facility, as required per ******* Code 32, Sec 3. Instead, items were taken to employees’ personal residences or “thrown away.”

  In addition, Towne Properties DBA ***** *** did not follow their own company policy. Section 16 (page 13) of the lease agreement: “…..Management shall use reasonable efforts to determine if the property is personal property to be stored under the Landlord/Tenant Abandoned Property statue….Management agrees to continue to store and care for the property for the period provided by the statute...”  No efforts were made. Photographs are available which show property prior to this occurrence and the apartment with both remaining tenant property as well as missing property after the occurrence.

  This issue has not been resolved as not all property has been returned and no offer of compensation has been made by the company. I am requesting compensation for items not returned.

  
  ****** *****
  

  

  Business Response

  Date: 09/06/2024

  The codes provided are in the event of an eviction as we did not give you a notice to vacate. You supplied a written notice to management that you would vacate by 7/23. Upon checking the unit after 7/23 the apt & mailbox keys were left on the counter. All items of concern were returned, and compensation was given in the amount of a full month’s rent.

  
  Respectfully,
  

  Sarah H*******, Regional Vice President
  Towne Properties/******** **** Apartment District

• Initial Complaint

  Date:08/13/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After starting a minor home remodel project, I learned there has been rainwater seeping into my home for a unknown length of time via the exterior foundation/exterior siding due to insufficient gutters and downspouts on the rear of my and my neighbors townhomes. Due to poor grading of all the surrounding properties and common area, all the water floods my yard every time it rains. I have made numerous complaints over the years on flooding and another issue yet I never receive any responses from Danielle F*****, the manager of the ******* office. Now I’ve learned this water has been seeping into my home, destroyed interior walls and the wood floor. Since it had been going on so long hidden behind walls and under LVP flooring, a significant amount of mold has grown overtaking a large portion of the living room. I had to move my wife and 2 daughters (ages 2 and 4) to an ****** for health and safety concerns during repairs. To make all these matters worse, Danielle F***** will return zero of my calls or emails. All of these issues arise from responsibilities owned by the HOA. Her lack of concern has delayed the start of repairs, increased time in ****** (nearly $1800/week). This issue only requires a quick touch base with me and for her to send out a general contractor for inspection and fix issues found which fall under HOA responsibility. Meanwhile i don’t even know if I am allowed to remove the siding to inspect since siding is a HOA responsibility. If her family was in this situation, Danielle would expect people responsible to resolve the issue as soon as possible but she can’t even show enough concern to call me to fully grasp the situation. This is a health issue and my family can’t move back into our home until these issues are resolved

  

  Business Response

  Date: 09/05/2024

  The owner originally contacted Towne because he found mold/water damage under his flooring in the townhome unit on the first floor.
  

  The owner was instructed to file an insurance claim, as the HOA only holds common area insurance and does not insure the townhome buildings themselves.
  

  The owner attempted to file a claim and was told his insurance claim would be denied as he did not have the proper coverage (flood insurance).
  

  The HOA Board is currently working with an attorney and ****** regarding a large amount of install issues for the gutters/downspouts that date back to 2022. We have been battling this for quite some time and ****** has finally somewhat agreed to make repairs necessary, and this unit is on the list. 
  

  The owner is stating the water is coming from the rear of the home. I have asked the Board and they gave Towne permission to contact an additional drainage contractor to come out on Monday the 9th to check on the rear of the unit. Regardless of the drainage, the foundation is still the owners responsibility.
  

  The Board is also willing to assist in the removal/reinstall of the existing siding, when needed during the owners repairs.
  
  Respectfully,
  Danielle F*****, ******* Area Manager
  Towne Properties

  
  

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Danielle stated in her response on Sept 6, “I have asked the Board and they gave Towne permission to contact an additional drainage contractor to come out on Monday the 9th to check on the rear of the unit.” Within 6 hours, I emailed her to ask the time the contractor would arrive on the 9th. Today is now September 12th. Danielle has yet to respond and no contractor showed up on the 9th. It’s clear that the response was written just to save face for the HOA that continues to neglect our needs and make empty promises. Furthermore this project began on Aug 2nd, and despite countless calls, emails and complaints to higher authorities, Danielle has sent a total of two responses in 42 days. However she’s sent 5 emails about an oak worm infestation that was a mild nuisance at best.
  
  We can not continue to wait to make repairs and will be keeping receipts of siding and trim work that is completed for reimbursement by the HOA as Danielle stated in her email, “The Board is also willing to assist in the removal/reinstall of the existing siding, when needed during the owners repairs.” 
  
  Also, if mold is found under the siding when the work is being done, that mitigation will fall under the HOA responsibility as well.

  We Require immediate action in relation to the three areas of responsibility accepted by the HOA.
  1. The gutter/downspout issue. This can’t wait years for a court case to resolve. Our home is being destroyed by this issue and has cost us an estimated total of $20,000

  2. Reimbursement for siding and trim removal, replacement and repair. Receipts to be submitted Monday 9/16

  3. Inspection and remediation of drainage in the common area on the side of my home. The water from my yard needs to drain towards the street however this area has poor drainage and never fully dries causing additional flooding to my property.

  Regards,
  
  ****** **********
  

  

  Business Response

  Date: 03/26/2025

  March 26, 2025 
  
  In response to your attached correspondence referencing ****** ********** and The ***** ******* ********* HOA, please be advised that the Funderburk’s sold their residence on January 2, 2025, and are no longer involved with the Homeowners Association – see attached copy of the Warranty Deed for ***** ******* ****** ******** ** *****.
  

  Therefore, we (Towne Properties Asset Management Company) and The ***** ******* ********* HOA can no longer respond to the requests of a former homeowner.
  
  Sincerely,
  
  Robert J. W*****
  President, Towne Properties
  

  
  

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I did sell the property and this complaint can be closed but I did want to add the following response for all the people using your site to make their home purchasing decisions

   

  This is the exact level of concern the HOA provided while my family was displaced from our home for 6 months. It took 2-3 months for them to even respond to us and accept responsibility for things listed in their own bylaws and then they never actually sent anyone to do anything, even after dozens of attempts to call and email. I even used government agencies and a state senator to intervene, still nothing. This response encapsulates their concern for their homeowners
  
  
  
  Regards,
  
  ****** **********
  

• Initial Complaint

  Date:08/06/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a persistent water leak in front of my house at **** ******** *** *** ******* NC *****. The leak began in September 2023 and has yet to be addressed, despite numerous attempts to bring this issue to your attention. I have sent multiple emails to the Towne properties since September 2023, detailing the location and severity of the leak. Unfortunately, I have not received any responses or updates regarding the status of this issue. The continuous leak is causing significant concerns. I have attached the conversations with Towne properties.

  

  Business Response

  Date: 08/09/2024

  The *** has brought out plumbers, contractors, leak locator and the pool company and it wasn't discovered where the water is coming from.  It is believed it may be coming from a storm drain.  The streets are "public streets" and is the responsibility of the City of Durham.  The *** has done all they could possibly do, however, it is not their responsibility for repair.

  Respectfully,

  T****** S******, Regional Vice President

  Carolina Regional Office

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ************* *********
  

• Initial Complaint

  Date:08/02/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an owner of my condo which was purchased in 2000. We currently have Towne properties as management. When Towne properties took over in the last few years I spoke with J**** P*** who is over *** letting her know about issues with renters below me with constant banging on my walls throughout my unit. I have complained endlessly with no resolution. I called July 25 to address the issue again. I spoke to her voicemail because she does not pick up. I told her that as I was sitting in my bedroom someone kept banging and banging. I know that I should have a reasonable expectation of peace and quiet and that has not happened. It is wrong and someone should be held accountable. I am a senior citizen and don't cause problems.l have been retired for 15 years and deserve much better. I don't know why this has not been resolved. So if the issue is someone who doesn't like you or is content on making someone's life miserable I will not settle. So I need to get as much assistance as I can. I appreciate your help with this matter

  

  Business Response

  Date: 08/19/2024

  Towne Properties has tried to assist Miss ******** in the past, however, her claims of harassment from the neighbors she refers to are unfounded with no evidence to support it.

  Miss ******** will need to send a written complaint to the Board and provide evidence of a claim before we can take any action.

  Respectfully,

  D**** W*****, Executive Vice President

  Towne Properties