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Business Profile

Moving Services

DSL Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired DSL Moving to move my family from Atlanta to Wilmington, Ohio. The agreed upon price for the service was $5,800. They requested a list of items to move which I provided. They rented a small moving truck rated for a 3-bedroom house because theirs was in the shop. They showed up late, loaded the rented truck (took over 8 hours), and at the end of the day requested an additional $2,900 to rent a second smaller truck which at that point I did not have an option, so I agreed to pay. We moved a 4 bedroom house, with an office, workout equipment, and they should have mentioned this before loading. They left a full-sized truck load behind which my husband was forced to move. After the services were completed, they charged an additional $580 that I didn’t agree to in advance, but I paid. Many items were broken during delivery (see photos and video). A nightstand and a desk were not delivered. I was told they were destroyed and disposed of. Additionally, a treadmill purchased in Nov 2021 for $1,899.99 was damaged and is no longer usable. They damaged a different desk (bought in April 2021 for $183.81), a hutch (2020 for $800), nightstand ($100), and a nightstand / media console ($200). My house in Atlanta was damaged. A very heavy (300 to 400 lbs) desk was pushed across wood flooring, leaving scratches. The treadmill was forced through an opening that was too small (confirmed by measuring). Left deep gauges in drywall. Treadmill was forced through an exterior door and the strike plate was bent and ripped off of the frame. I called DSL Moving multiple times and sent texts and after several weeks I was able to speak with ****. **** told me he would speak with his crew and to send an email with a description of the problems, pictures, and a video of the treadmill so that we could find a resolution. I did this but never heard back. I have tried to reach **** for a month but have heard nothing.

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