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Business Profile

Mechanical Contractors

Mechanical Optimizers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mechanical Contractors.

Complaints

This profile includes complaints for Mechanical Optimizers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mechanical Optimizers has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this company to come out and fix one of my units, I have 3. They fixed. Then came back to fix a 2d one and clean all 3. Then had them come out to fix a few other problems 2 more times. At no time were they at my bakery more than an hour. I was charged each time a trip charge of $85 and hourly charged for wherever their tech was located from the time he left his previous job at their billing rate of $115/hr. I was never advised that this was their standard charge. They had errors in my bills at least 2 times and stated they would fix which they did but the fact that I paid almost $2000 for about 4 hours of work is insane. One of their employees stated maybe they should have explained how they billed. To me it seems like they are double billing for trip charge and I will never use them again. I initially didn't pay my last bill but since they filed a claim against me with an attorney I did. I think I should get back some money I have paid. Either the actual trip charge or the time driving to my location. Trip charges totalled $340. I'm not sure the total amount of the charge for driving to me but $350 refund for that would be fine as well. Attaching just one email where they admit to mistakes and explain some of their charges.

    Mechanical Optimizers is NOT a BBB Accredited Business.

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