Reviews

Review Details

• Review fromJacob S

  Date: 02/20/2025

  1 star

  Jacob S

  Date: 02/20/2025

  Bought a sectional in Feb 2022 for $1500, luckily - I say luckily with a grain of salt, also purchased the warranty. Within a few weeks, color began to change, frame then broke (there's only two of us - averaged sized adults) and we aren't home often enough at the same time to warrant this type of wear. Not even sure when/how the frame broke, but it felt like sitting on the floor. Contacted the insurance company about our warranty, a technician finally came out, and then we get notified that the insurance company approved an "entire" new sectional. Low and behold on delivery day, they only had 2/3 pieces of the sectional! Leaving two different heights on either side of the wedge. Along with 2/3 color of the sectional not even remotely close to the old side. The new sectional arm doesn't feel or look even remotely close to what we originally purchased. I'm really unsure how this was able to happen, selling such a terribly made product at that price. Contacting the store and insurance company provides no help. Will never buy another piece of furniture from here again.

  Bargains and Buyouts Home - Western Hills

  Date: 02/22/2025

  Hello,Please note that this customer order is registered under a different name. I have attached the supporting documentation that verifies the warranty companys requested order details. As indicated in the paperwork, we were instructed to order two sides of the sectional. This process is typically explained and agreed upon with the customer to ensure that all issues are addressed. The parts were ordered on October 17, 2024, and arrived on November 26, 2024. On February 19, 2025, the customer scheduled delivery and later that day the customer inquired about an additional piece; however, we clarified that only two pieces were ordered. I have also included the email log detailing the customers acceptance of the replacement *********** Log:09/25/2024 02:35 PM *** ******:Per BJs approval, the claim was cloned, and we proceeded accordingly. An email was sent via the Contact Info page of the Consumer Portal using the following credentials:User Name: ***** ********* Email: *************************** The customer stated, Hello, we had a technician come to our house to inspect our sectional. We thought he was there to fix it; however, he merely took pictures and then left. He mentioned that new cushion covers would be mailed, but we have not received them, and our claim has been closed. The customer was advised that the claim is closed. If approved, the claim will need to be cloned TL Review required, and serial numbers are *********/**/********** PM ****** ***:Received an email from the customer stating that they could not locate a tag on either the wedge or the *** sofa. The matter was forwarded for PO review for the *** sofa and for E/E review for the wedge and *** sofa (Claim: ******* RAF Sofa, Serial: ***********. The items in question include two inner seat cushions and the corner seat cushion.10/01/2024 11:18 AM *** ******:Sent a text message to the ***********/**/********** AM *** ******:Sent a text message regarding the replacement *** sofa and wedge.10/03/2024 03:26 PM ******* *******:Forwarded the part order to the retailer for fulfillment. The *** replacement seat cushion for the *** *** sofa was ordered, and the customer should be able to install it ****************/28/********** PM ******* ******:Conducted a claim review, which showed a purchase order with an estimated arrival date of December 6, 2024. According to the parts information, the removable cushions should be self-installable by the ***********/**/********** PM ****** *******:Replied to an email regarding the *** seat cushion and confirmed that the customer accepted the replacement offer for the *** and wedge.11/08/2024 02:05 PM ****** *******:Sent an email updating the customer on the estimated time of arrival as information became available.01/16/2025 04:46 PM ****** *******:Emailed the customer stating that **** has the replacements and that delivery arrangements need to be made. The customer was advised to contact **** for delivery or to arrange a pick-up.Please note that the customer remains eligible to utilize the warranty. Additionally, the customer has expressed dissatisfaction with the appearance of the sectional. We believe that the warranty company should be able to address these concerns and provide a satisfactory resolution.

• Review fromMatthew M

  Date: 11/21/2023

  2 stars
  Andrew has a really terrible attitude, and truly doesnt understand the principle of running a small business; and that it boils down to the details. He overpriced a rug, all 5x8 s were listed for $80 he was insistent that it was $90, and he could care less if we took it or not. We spoke with someone else who agreed it should be priced at $80, and marked it as such. Upon checkout Andrew aggressively made his way to the counter to write up the sale, making it an uncomfortable situation for us and the front desk staff. It was only $10, but he made it a very awkward situation which caused you to lose 3 loyal customers. Perception is reality, and customer reviews will make or break a small business.

• Review fromStephanie M

  Date: 01/17/2023

  1 star

  Stephanie M

  Date: 01/17/2023

  I purchased a rug a couple days ago when I came home to put it on the floor I noticed that that it was similar but was not the same rug, then notice shearing that is cause allergic reaction. I had to roll it back up. Then I called the store to tell them my issue. I was Told buy the manager Chris that there is nothing he can do the proceeded to hang up on me. When I called back they said he wasn’t available. I have spend 175 on a carpet that I thought was new and am very disappointed because I over paid for something that is defective.

  Bargains and Buyouts Home - Western Hills

  Date: 01/18/2023

  ********* called in last Monday (1/9) to let us know she had been having problems with a rug she had purchased a week before. ********** had notified us that the rug she received was causing her dog to sneeze but did not disclose that she believed to have the wrong rug. we explained that since she had the rug for over a week we could not take the rug back but would be willing to work with her and give her a discount on a different rug. I know it's not always the easiest situation or something somebody wants to hear but it is store policy that all sales are final. We would still be willing to help ********** with a discounted price if she wanted to come in and purchase another rug.

• Review fromNekko B

  Date: 09/07/2022

  1 star

  Nekko B

  Date: 09/07/2022

  I would like to start by saying initially I enjoyed my shopping experience with bargains and buyouts until recently. I bought furniture quite often from the company so when I wanted to furnish my new apartment I naturally decided to go through them. When I picked out my furniture I was told about the ***** leasing program they offer which I was told was the same as cash if paid off with in a certain time frame. I decided to use this to purchase the furniture but was mislead. Not only was I charged more each time I made a payment, no one was able to explain why. On top of the leasing service they offer they offered a third party delivery service who not only took my money, but they refused to deliver my furniture, I ended up paying 2 workers from bargains and buyouts to deliver my furniture. I feel like the service is quickly going down and I do not recommend making large purchases with them.

  Bargains and Buyouts Home - Western Hills

  Date: 09/09/2022

  Hello, I am Sorry to hear about you experience shopping at our store. I hope ***** reading this it will help clarify a few things for you. First we do appreciate your business and that you've been a loyal customer. The third party financing / lease to own company(*****) At the beginning of the year switched over from being a 90 days same as cash option to just a flat rate of 12% plus tax option. im not sure if you used them before they had switched over but usually this is explained before signing the lease so if that wasn't done please reach out so we can resolve that. I did talk to the manager about your leasing agreement and she did confirm that the payment you should be making should be $157.27 for the next month. That does include the rental tax so as long as you make that payment you shouldn't have any included interest from the originally agreement. In regards to your experience with the 3rd party delivery service ( Queen city delivery) if im not mistaken there was a disagreement about disassembling a table which would be an extra cost (customers are notified and they do sign off on this prior to paying delivery). Delivery ended up leaving the table there and bringing back the sectional since the issue could not be resolved. I did speak to delivery who confirmed you were given a full refund. We even sent our guys out to deliver the sectional and just requested you pay them $20. We do feel like this issue was properly resolved and even went above and beyond to make sure you received your furniture and make sure the situation was righted. If you have any questions or concerns please dont hesitate to reach out to us via email at ********************************************************* We do hope that you can give us another try.